Key Account Director

Boku Inc; Singapore; On-site; SGD 180,000 - 320,000; Full time

Job summary

Boku Inc. is seeking a seasoned Key Account Director to drive growth of premier merchant portfolios and shape the regional payments strategy.

You will design opportunity plans and lead cross-functional initiatives to expand Boku's payment network across 70+ countries. This high-visibility role demands strong relationship-building, data-driven decision making, and the ability to influence senior stakeholders across time zones.

Qualifications

• Bachelors degree or higher in a related field.
• 7+ years in digital payments/fintech sales or account management with revenue targets.
• Self-starter with attention to detail and enterprise merchant dynamics.
• Strong time management and prioritization skills under pressure.
• Experience coordinating stakeholders across regions/timezones.
• Experience in mobile payments, e-commerce, or digital tech is a plus; Mandarin preferred.

Responsibilities

• Act as primary contact for premium merchant partners, ensuring timely issue resolution.
• Deliver revenue targets and grow existing partnerships via product launches.
• Develop growth strategies and account plans aligning senior management.
• Lead QBRs with merchants, driving insights and accountability.
• Maintain merchant data and project docs for continuity.
• Shape product and payment network roadmaps to expand offerings.

Skills

Cross-functional

Communication

Analytical

Adaptability

Influence

Strategy & execution

Education

Bachelors degree

Tools

MS Excel

Job description

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Role Purpose

As Key Account Director, you will drive the growth of Boku’s most strategic andcomplex merchant portfolios, achieving revenue targets through the design andexecution of opportunity plans. This high-visibility role is pivotal in shaping andexecuting Boku’s regional payment strategy while influencing the direction of itsglobal payments business.

Key Responsibilities

• Act as the primary point of contact and trusted advisor for premium merchantpartners, ensuring timely resolution of issues and maintaining exceptionalservice standards across Boku’s suite of payment products and services.
• Deliver on revenue targets and drive incremental growth from existing merchant partners through new product launches and expanded businessopportunities.
• Develop and execute growth strategies and account plans that align seniormanagement and cross-functional teams to engage and influence keydecision-makers within merchant organizations.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs) withmerchants, driving actionable insights and accountability for follow-through.
• Maintain a comprehensive and current database of merchant information andproject documentation to ensure business continuity and operationalefficiency.
• Shape product and supply roadmaps to expand and innovate Boku’s paymentnetwork, strengthening its position as the preferred local payments partner forenterprise merchants across digital wallets, account-to-account transfers, anddirect carrier billing.

Key Skills, experience and Competencies

• Excel in cross-functional collaboration, uniting diverse teams to delivercommercially successful products and services that delight customers.
• Proactive, solution-oriented, and a strong communicator with the ability touncover and interpret customer needs, even when they are not yet fullydefined.
• Demonstrate sound judgment, business acumen and analytical rigor,translating data into actionable insights and making effective decisions withspeed and clarity.
• Thrive in fast-paced and dynamic environments, navigating ambiguity withagility and adapting seamlessly as priorities evolve.
• Lead with influence and integrity, inspiring trust, fostering alignment, andsetting clear priorities without relying on authority.
• Combine strategic vision with hands-on execution, empowering others whileremaining fully accountable for outcomes and results.

Qualifications

• Bachelor’s degree or higher in Business Administration, Economics, or arelated field; or equivalent professional experience demonstrating comparableexpertise.
• 7+ years of experience in digital payments or fintech within accountmanagement, business development, or sales, with proven success managingend-to-end delivery and achieving revenue targets.
• A self-starter with strong attention to detail and a deep understanding ofenterprise merchant dynamics.
• Exceptional time management and prioritization skills, with a consistent recordof delivering results under pressure in fast-moving environments.
• Proven ability to manage stakeholders across departments, regions, and timezones, fostering alignment and collaboration.
• Experience in mobile payments, e-commerce, or digital technologies is astrong plus.
• Preferably proficient in Mandarin ( Speaking & Written )