Junior Manager, Application Support & Delivery Lead

Apar Technologies Private Limited

Singapore

On-site

SGD 120,000 - 150,000

Part time

3 days ago

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Job summary

Apar Technologies Private Limited in Singapore is seeking a Junior Manager – Application Support to own end-to-end delivery of IT enhancements and bug fixes, acting as the primary client SPOC and coordinating releases. You will lead a small BAU team, manage incidents, and drive governance across projects, ensuring timely updates to senior leadership.

Ideal candidates bring 4+ years in PM/Delivery/Client Operations, strong communication, and leadership skills to maintain high client satisfaction

Qualifications

4+ years of experience in Project Management, Delivery Management, or Client Operations within IT environments.

Responsibilities

Own end-to-end delivery of enhancements and bug fixes, from requirements gathering through SIT and production deployment.
Act as the primary client SPOC, managing communications, status updates, issue resolution, and stakeholder expectations.
Plan and coordinate production releases, including release planning, deployment coordination, and post-production validation.
Lead a 5-person BAU support team, managing workload, ticket queues, priorities, escalations, and daily operations.
Monitor and manage incidents, coordinate resolutions, and participate in daily/DSR operational calls.
Drive project governance covering resource planning, prioritization, risks, timelines, dependencies, and delivery tracking.
Represent projects in weekly/bi-weekly client governance meetings and manage stakeholder communications.
Prepare weekly progress, operational, and escalation reports for senior management and leadership teams.