Junior Customer Success Manager

SGX FX; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

SGX FX is seeking a motivated Junior Customer Success Manager to join our APAC team. This role offers the chance to grow a career in financial technology and institutional FX client management.

Experience in customer success or FX is not essential; a strong willingness to learn and a client-focused mindset are key. You will train on BidFX and MaxxTrader and collaborate with Sales, Product and Technical Support.

Qualifications

• Strong willingness to learn and grow within customer success, financial markets and technology.
• Excellent written and verbal English; Mandarin or other APAC language skills are a plus.

Responsibilities

• Support the Customer Success team in managing relationships with institutional FX clients across APAC.
• Develop understanding of clients’ workflows and uses of BidFX and MaxxTrader.
• Assist with onboarding and coordinate with internal teams for implementations.
• Provide ongoing client support and collaborate with Product and Technical Support.
• Monitor client activity and platform adoption; highlight trends for follow-up.
• Support client training, account reviews and onsite visits.
• Build trusted relationships with day-to-day contacts and take ownership of accounts.
• Identify opportunities to improve the client experience and product adoption.
• Maintain accurate client records and communicate updates to stakeholders.
• Develop knowledge of institutional FX markets and trading workflows.

Skills

Client relationship management

Communication skills

Learning mindset

APAC travel willingness

Job description

We are looking for a motivated and curious Junior Customer Success Manager to join our APAC team. This is an excellent opportunity for someone keen to build a career in financial technology, institutional FX and client relationship management.

Prior customer success or FX experience is not essential. More importantly, you should be eager to learn, comfortable working with clients and technology, and willing to take ownership as you develop in the role. Experience in financial services, customer success or account management would be an advantage.

You will receive training on our FX trading solutions, including BidFX and MaxxTrader, and work closely with experienced colleagues across Customer Success, Sales, Product and Technical Support.

Key Responsibilities

• Support the Customer Success team in managing relationships with institutional FX clients across APAC.
• Develop a strong understanding of clients’ workflows, objectives and use of the BidFX and MaxxTrader platforms.
• Assist with new-client onboarding and coordinate with internal teams to support timely and successful implementations.
• Provide ongoing support to clients and help resolve queries in collaboration with Product and Technical Support.
• Monitor client activity, platform adoption and engagement levels, highlighting trends or areas requiring follow-up.
• Support client training, regular account reviews and onsite visits.
• Build trusted relationships with day-to-day client contacts and progressively take ownership of assigned accounts.
• Identify opportunities to improve the client experience and increase adoption of relevant products and features.
• Maintain accurate client records and communicate updates clearly to internal and external stakeholders.
• Develop knowledge of institutional FX markets, trading workflows and financial technology.
• Contribute to team initiatives, knowledge sharing and continuous improvement.

Requirements -

• Strong willingness to learn and develop within customer success, financial markets and technology.

Excellent written and verbal communication skills in English; Mandarin or other APAC language capability would be advantageous for client support.

• A client-focused mindset with a genuine interest in understanding and solving customer needs.
• Organised and able to manage multiple tasks while maintaining attention to detail.
• Proactive, dependable and comfortable taking ownership of assigned responsibilities.
• Collaborative and able to work effectively with Sales, Product, Technical Support and other internal teams.
• Comfortable learning new systems and working with technology.
• Strong interpersonal skills and confidence engaging with clients.
• Adaptable and able to work in a fast-paced, evolving environment.
• Willingness to travel across APAC when required.

Preferred but Not Essential

• Previous internship or work experience in customer success, account management, financial services or fintech.
• Basic knowledge of FX markets, electronic trading or financial products.
• Familiarity with trading platforms, APIs or FIX messaging.

Above all, we are looking for someone with a positive attitude, intellectual curiosity and a strong desire to learn. Full training and support will be provided.