Junior Account Manager (Security)

Prosegur; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Prosegur Singapore is seeking a motivated Junior Account Manager with a security operations background to oversee staffing across client sites and ensure seamless service delivery. You will monitor operations, manage client relationships, and report performance insights to drive improvements.

The role requires strong communication and problem-solving skills, with a proactive approach to maintaining Prosegur's high standards. A minimum of 3 years' relevant experience is expected.

Qualifications

• 3+ years of experience in security operations, account management, or related fields.
• Strong client relationship management and communication skills.
• License/qualification in security is advantageous.

Responsibilities

• Oversee scheduling, deployment, and management of security personnel across client locations.
• Act as key point of contact for daily client-site operations and issues.
• Build and maintain strong client relationships and communicate service updates.
• Track KPIs related to personnel and site operations, and drive improvements.
• Assist in incident management and liaison with internal/external stakeholders.”],
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Skills

Manpower management

Operations oversight

Client relationship management

KPI analysis

Incident response

Reporting

Education

Relevant discipline degree

Tools

Microsoft Office

Job description

Junior Account Manager (Security)

Company: Prosegur Singapore

Location: Singapore

Experience: Minimum 3 years

About Prosegur Singapore:

Prosegur Singapore is a leading provider of integrated security solutions, committed to delivering exceptional service and innovative technology to our clients. We pride ourselves on our professional team and our dedication to maintaining a safe and secure environment for businesses and communities across Singapore. Join our dynamic team and contribute to our continued success.

Job Summary:

Prosegur Singapore is seeking a motivated and detail-oriented Junior Account Manager with a strong background in security operations to join our growing team. The successful candidate will be responsible for managing manpower deployment across multiple client sites, ensuring seamless operational execution, and fostering strong client relationships. This role requires a proactive approach to problem-solving and a commitment to upholding Prosegur's high standards of service delivery.

Key Responsibilities:

• Manpower Management: Oversee the scheduling, deployment, and management of security personnel across various client locations. Ensure adequate staffing levels are maintained to meet operational requirements and contractual obligations.
• Operations Oversight: Act as a key point of contact for operational matters at assigned client sites. Monitor daily activities, identify potential issues, and implement effective solutions to ensure smooth and efficient security operations.
• Client Relationship Management: Build and maintain strong, positive relationships with clients. Regularly communicate with clients to understand their evolving security needs, address concerns, and provide updates on service delivery.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) related to security personnel and site operations. Identify areas for improvement and implement strategies to enhance service quality and efficiency.
• Incident Response: Assist in the management and resolution of security incidents. Liaise with relevant internal departments and external agencies as required.
• Reporting: Prepare regular reports on site performance, manpower utilization, client feedback, and operational challenges. Present findings and recommendations to senior management.
• Compliance and Standards: Ensure all security operations comply with Prosegur's policies, procedures, and relevant regulatory requirements. Uphold the highest standards of professionalism and integrity.
• Team Collaboration: Work closely with HR, Operations, and other internal departments to ensure effective coordination and support for security personnel and client needs.
• Continuous Improvement: Proactively identify opportunities to improve operational processes, enhance service delivery, and leverage technology to optimize security solutions.

Qualifications and Skills:

• Minimum of 3 years of experience in a related field, preferably in security operations, account management, or as an Operations Executive.
• Proven experience in managing manpower and operations, ideally within the security industry.
• Strong understanding of security protocols, procedures, and best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to build and maintain effective client relationships.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced environment.
• A formal education in a relevant discipline is advantageous.
• Must possess a valid security license (or be eligible to obtain one).

Why Join Prosegur Singapore?

• Opportunity to work with a globally recognized security leader.
• Be part of a supportive and professional work environment.
• Opportunities for professional development and career advancement.
• Competitive salary and benefits package.