IVD Field Service Engineer - On-Call Support (Singapore)

Sysmex Asia Pacific Pte Ltd; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Sysmex Asia Pacific Pte Ltd in Singapore seeks an Engineer to support Sysmex products for the local market. You will plan visits, provide technical support, and ensure customer satisfaction through adherence to SOPs and KPI targets.

This role requires 2-5 years in IVD or medical devices, strong communication, and the ability to manage key accounts while maintaining spare parts and providing weekly standby support to local customers.

Qualifications

• 2-5 years working experience in IVD or medical devices market.
• Good communication skills.
• Maintains high standards of professional conduct when interacting with customers.

Responsibilities

• Plan corrective and preventive action visits for Sysmex Singapore customers.
• Provide technical support to local SG customers as needed.
• Adhere to procedures and processes to meet KPI targets.
• Report issues and customer feedback to supervisor or regional support team monthly.
• Manage assigned key accounts.
• Review and maintain spare parts in the local c-location to support operations.
• Provide 24-hour standby for local customers on a weekly rotational basis.

Skills

IVD experience

Medical devices

Communication skills

Tools

Microsoft Office

Job description

Sysmex Asia Pacific Pte Ltd in Singapore seeks an Engineer to support Sysmex products for the local market. You will plan visits, provide technical support, and ensure customer satisfaction through adherence to SOPs and KPI targets.

This role requires 2-5 years in IVD or medical devices, strong communication, and the ability to manage key accounts while maintaining spare parts and providing weekly standby support to local customers.