ITSM Operations & Service Delivery Analyst

StarHub; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

StarHub in Singapore is seeking an Operational Analyst to support IT Service Management operations and service delivery governance. This role involves monitoring operational performance, analyzing data, and driving continuous improvement to meet governance requirements. Candidates should possess a Bachelor's degree, knowledge of ITIL processes, and relevant tools like ServiceNow, along with strong data analysis skills. The position is essential for ensuring quality service delivery and requires a minimum of 2-3 years of experience.

Qualifications

• Minimum 2-3 years of relevant work experience.
• Strong understanding of ITIL framework and core ITSM processes.
• Certified ITIL Foundation or higher is preferred.

Responsibilities

• Monitor key ITSM processes against SLAs/OLAs.
• Build, maintain, and distribute Service Delivery Assurance reports.
• Provide operational insights to Service Delivery Managers.

Skills

ITIL framework understanding

ServiceNow proficiency

Data analysis skills

SLA/OLA management

Project management

Education

Bachelor’s degree in information technology or Business Administration

Tools

ServiceNow

Excel

Power BI

PowerPoint

Job description

StarHub in Singapore is seeking an Operational Analyst to support IT Service Management operations and service delivery governance. This role involves monitoring operational performance, analyzing data, and driving continuous improvement to meet governance requirements. Candidates should possess a Bachelor's degree, knowledge of ITIL processes, and relevant tools like ServiceNow, along with strong data analysis skills. The position is essential for ensuring quality service delivery and requires a minimum of 2-3 years of experience.