IT Systems and Support Engineer New Singapore

Blue Wireless Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Office spaces

Job summary

Blue Wireless Pte. Ltd. is expanding its IT team to support APAC regions, focusing on end-user IT support, Microsoft 365 administration, and security operations. The role involves onboarding/offboarding, device provisioning, and maintaining security posture across multiple sites.

The candidate will work in a hybrid environment, supporting Windows 11 devices, Intune, and Teams, while coordinating with regional IT groups. 3–5 years in IT support is preferred.

Qualifications

• 3–5 years of IT support or systems administration experience.
• Experience supporting Microsoft 365 environments.
• Experience supporting end users in a multi-site business environment.
• Experience working within a Service Desk or IT Operations function.

Responsibilities

• End User Support (60%): 1st and 2nd line IT support for APAC users; troubleshoot hardware, software, and connectivity; procure and deploy laptops and devices; support Microsoft 365 and collaboration platforms; manage onboarding/offboarding; escalate complex issues; maintain asset records.
• Microsoft 365 & Systems Administration (20%): user account creation/removal; shared mailbox and distribution group admin; MFA troubleshooting; Teams admin; Intune enrolment; endpoint compliance monitoring; support 365 projects/migrations; support office Wi‑Fi and printers.
• Regional Security Operations Support (10%): investigate endpoint security alerts; assist phishing investigations; patching/remediation; monitor security posture; APAC liaison to Group Security; support security awareness initiatives.

Skills

M365 Admin

Exchange Online

Teams Administration

Windows 11

Endpoint Troubleshooting

Networking Basics

PowerShell

Job description

Role Purpose

The IT Systems & Support Engineer – APAC serves as the regional extension of the Wireless Logic IT Service Desk, providing local IT support, systems administration, and security operations support for users across APAC.

The successful candidate will be working mostly with IT systems and desktop support, IT onboarding and offboarding of employees within the APAC region, Thisinvolves the creation of emails accounts , installing devices for staff as p er Wireless Logic’s security policy and configuration of those devices according to individual roles of the employee

Deliverables for this position include being able to set standards in prioritizing different IT business demands, including classifying and recommending time for resolution of tickets, setting up a process on how to automate the set-up of computers pre-loaded with the correct application that is appropriate to the new employee’s individual role, and optimizing available IT enhancements for everyone under Wireless Logic APAC.

The job scope for this individual is wide, from ensuring the IT security elements are relevant, that the APAC region is compliant with Wireless Logic’s requirements, to prescribing how fast tickets should be completed based on the complexity of the tasks. This successful candidate will also push for longevity planning across APAC in terms of future operating company acquisitions.

Under Wireless Logic’s competency framework, this isP4-Advanced role.

Key Responsibilities

End User Support (60%)

• Provide 1st and 2nd line IT support for APAC users
• Troubleshoot hardware, software, mobile device and connectivity issues
• Procure , deploy and support laptops and mobile devices
• Support Microsoft Office, Microsoft 365 and collaboration platforms
• Manage onboarding, offboarding and employee lifecycle activities
• Escalate complex issues to Group IT teams where required
• Maintain IT asset and inventory records

Microsoft 365 & Systems Administration (20%)

• User account creation and removal
• Shared mailbox administration
• Distribution and security group administration
• MFA administration and troubleshooting
• Microsoft Teams administration
• Intune device enrolment and management
• Endpoint compliance monitoring
• Support Microsoft 365 projects and migrations
• Support office Wi-Fi and local connectivity
• Support printers and multifunction devices
• Support meeting room technology and collaboration systems
• Coordinate local vendors and ISP providers
• Support office moves, changes and technology deployments

Regional Security Operations Support (10%)

• Investigate endpoint security alerts
• Assist with phishing investigations
• Support endpoint patching and remediation activities
• Monitor endpoint compliance and security posture
• Act as APAC liaison to the Group Security team
• Support security awareness initiatives

Technical Skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams Administration
• Windows 11 Administration
• Endpoint troubleshooting
• Basic networking and Wi-Fi troubleshooting
• PowerShell (desirable)

Experience & Qualifications

• 3–5 years of IT support or systems administration experience
• Experience supporting Microsoft 365 environments
• Experience supporting end users in a multi-site business environment
• Experience working within a Service Desk or IT Operations function

Ok, I'm Interested, What’s Next?

Thank you so much for your interest in Blue Wireless (part of Wireless Logic Group), we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Blue Wireless (part of Wireless Logic Group) unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([e-mail]) and we will respond to your query as soon as possible.