IT Support & Laptop Technician

NEW LIFE TECH PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

NEW LIFE TECH PTE. LTD. in Singapore is seeking a hands-on Laptop Technician to inspect, test and grade refurbished laptops, diagnose hardware and software issues, and prepare devices for sale in-store and online.

You will upgrade components, provide friendly customer service, handle stock receiving, packing and daily dispatch, and perform final quality checks. The ideal candidate has hands-on IT skills, knowledge of Windows and BIOS, and is able to work retail hours, including some weekends.

Qualifications

• Nitec / Higher Nitec in IT, electronics or related field (or equivalent experience).
• 0-3 years of laptop or PC repair experience; candidates without experience but with strong hands‑on skills are welcome to apply.
• Good knowledge of Windows, BIOS and hardware troubleshooting.
• Careful, HONEST and organized; accurate grading matters to us.
• Comfortable dealing with customers.
• Able to occasionally lift and carry boxes or equipment of about 10-15 kg when stock arrives.
• Able to work retail hours, including some weekends.

Responsibilities

• Inspect, test and grade laptops (screen, keyboard, battery, ports, storage, cooling)
• Diagnose and repair hardware and software issues
• Upgrade RAM and SSDs; replace batteries, keyboards, screens and fans
• Clean and prepare laptops for sale; install Windows and drivers; securely wipe data
• Perform final quality checks and record serial numbers and condition before items are listed or shipped
• Handle warranty checks and after-sales technical support
• Answer walk-in customers' technical questions
• Help with receiving stock, packing and dispatch daily orders

Skills

Windows OS

BIOS

Hardware troubleshooting

Customer service

Attention to detail

Physical lifting

Education

Nitec / Higher Nitec in IT/electronics

Job description

About Us

We are active on major e-commerce platforms in Singapore, with many years of professional experience in second-hand computers. We refurbish and sell quality business laptops, including Lenovo ThinkPad, Dell Latitude and HP EliteBook, online and from our retail shop. We are moving into a bigger space and growing our team.

Job Responsibilities

• Inspect, test and grade laptops (screen, keyboard, battery, ports, storage, cooling)
• Diagnose and repair hardware and software issues
• Upgrade RAM and SSDs; replace batteries, keyboards, screens and fans
• Clean and prepare laptops for sale; install Windows and drivers; securely wipe data
• Perform final quality checks and record serial numbers and condition before items are listed or shipped
• Handle warranty checks and after-sales technical support
• Answer walk-in customers' technical questions
• Help with receiving stock, packing and dispatch daily orders

Requirements

• Nitec / Higher Nitec in IT, electronics or a related field (or equivalent experience)
• 0-3 years of laptop or PC repair experience; candidates without experience but with strong hands‑on skills are welcome to apply
• Good knowledge of Windows, BIOS and hardware troubleshooting
• Careful, HONEST and organized; accurate grading matters to us
• Comfortable dealing with customers
• Able to occasionally lift and carry boxes or equipment of about 10-15 kg when stock arrives
• Able to work retail hours, including some weekends