IT Support Engineer

Mountfitchet Group; Singapore; On-site; SGD 50,000 - 61,000; Full time

Benefits offered by this job

Private healthcare

Pension

20 days holiday per year

Social events

Job summary

Air Charter Service is seeking an IT Support Engineer to maintain our IT infrastructure and provide 2nd/3rd line support for employees globally. The role involves hands-on desktop and server tasks, including Microsoft 365 administration, VMware/Hyper‑V, and Cisco networking, with a focus on reliable, customer‑oriented service.

The position requires strong communication skills and the ability to work under pressure, offering opportunities to contribute to IT projects and global support

Qualifications

• 1+ year of technical experience in IT support
• 3+ years’ experience in 2nd/3rd line IT support preferred
• Professional, strong communication and interpersonal skills
• Experience with Microsoft 365, Exchange, Active Directory and networking protocols
• Familiarity with VMware/Hyper-V and server management
• Ability to work under pressure and manage workloads independently

Responsibilities

• Provide virtual and email support for internal users
• Administer Microsoft 365 and Exchange environments
• Manage starters/movers/leavers processes
• Backup administration and testing
• Log issues in Helpdesk system and escalate when needed
• Document IT procedures and support knowledge base
• Assist with multiple IT projects including infrastructure and software
• Manage and respond to support requests efficiently
• Conduct client meetings and system demonstrations when required
• Provide remote support for clients globally
• Install software, image desktops, and manage software inventory
• Configure and install physical and virtual servers
• Administer Cisco networking devices (switches/firewalls)

Skills

Microsoft 365

Exchange

Active Directory

Networking (DNS/DHCP/TCP-IP)

VMware/Hyper-V

Remote access tools

Windows 11

Mobile device support

Customer-focused support

Tools

Cisco networking devices

Server configuration

Job description

• Compensation: SGD 4500 - SGD 5500 - monthly

Company Description

Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific.

We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally.

Job Description

This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach.

• Provide virtual and email support for internal users
• Microsoft 365 User Administration
• Starters / Movers / Leavers process
• Backup administration and testing
• Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes, including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory, and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco networking devices (switches / firewalls)

Qualifications

• At least 1 year of technical experience
• Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support
• A professional approach with excellent communication and interpersonal skills
• Strong experience installing, supporting, and troubleshooting:
  • Windows 11
  • Microsoft 365 and Exchange
  • Active Directory
  • Networking technologies including DNS, DHCP, and TCP/IP
  • VMware and Hyper‑V
  • Remote access tools
  • Mobile device configuration and support (iPhone/iPad)
• The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
• The ability to accurately understand and interpret customer requirements
• Excellent time management skills with the ability to prioritise and manage workloads independently

Additional Information

WHAT IS IN IT FOR YOU

• Competitive salary and generous commission
• Private healthcare and pension
• 20days holiday per year which increases with length of service
• A friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal parties

Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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