IT Service Operations Manager

PEOPLESEARCH PTE. LTD.; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

PeopleSearch Pte. Ltd. is seeking an experienced IT Operations/Platform Manager to own the availability, reliability, and performance of business-critical IT platforms. You will lead 24x7 production environments, drive incident governance, and collaborate with vendors and security teams.

You will manage full platform lifecycle, including upgrades, patches, configurations, and retirement, while developing teams and ensuring continuous improvement and escalation readiness.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related discipline.
• 6+ years of experience in IT operations or platform management.
• Experience with 24x7 production environments and strict SLA requirements.
• Strong leadership and stakeholder management skills.

Responsibilities

• Own the availability, reliability, performance, and service quality of business-critical IT platforms.
• Manage the full platform lifecycle, including implementation, upgrades, patching, configuration, and retirement.
• Lead major incidents, service recovery, root cause analysis, and preventive actions.
• Govern incident, change, configuration, and service management processes.
• Manage vendor performance, SLAs, escalations, and key technology stakeholders.
• Ensure security, risk, compliance, and audit requirements are met.
• Drive automation, operational efficiency, standardization, and continuous improvement.
• Lead and develop technical teams while ensuring 24x7 operational readiness and effective escalation support.

Skills

IT operations

Platform management

Incident management

Leadership

Vendor management

Security & compliance

Automation

24x7 operations

Education

Bachelor's degree in IT/CS/Engineering

Job description

Key Responsibilities

• Own the availability, reliability, performance, and service quality of business-critical IT platforms.
• Manage the full platform lifecycle, including implementation, upgrades, patching, configuration, and retirement.
• Lead major incidents, service recovery, root cause analysis, and preventive actions.
• Govern incident, change, configuration, and service management processes.
• Manage vendor performance, SLAs, escalations, and key technology stakeholders.
• Ensure security, risk, compliance, and audit requirements are met.
• Drive automation, operational efficiency, standardization, and continuous improvement.
• Lead and develop technical teams while ensuring 24x7 operational readiness and effective escalation support.

Skills & Experience

• Bachelor's degree in IT, Computer Science, Engineering, or a related discipline.
• 6+ years of experience in IT operations, service assurance, or platform management.
• Experience managing 24x7 business-critical production environments with stringent SLA and availability requirements.
• Strong experience in multi-platform and multi-vendor environments.
• Proven expertise in incident, change, service recovery, and operational governance.
• Strong leadership, stakeholder management, and problem-solving skills.