IT Helpdesk Specialist — First-Call Resolution

NCS Group; Singapore; On-site; SGD 32,000 - 45,000; Full time

Job summary

NCS Group in Singapore is seeking a technical support professional to provide first call resolution via phone and email. Responsibilities include troubleshooting incidents, logging support requests, and maintaining ownership of cases until closure.

The successful candidate will have at least 1 year of relevant support experience, technical skills in IT systems, and a customer-service orientation. CompTIA A+ certification is preferred.

Qualifications

• Minimum of 1-year end-user support experience in a technical environment.
• Relevant skills in supporting desktops, notebooks, tablets, and smartphones.
• Good understanding of hardware and peripherals.
• Experience supporting WIFI/LAN connectivity.
• Basic understanding of ITIL framework.

Responsibilities

• Provide technical support via phone and email.
• Perform first level troubleshooting on incidents.
• Log and track support requests using a ticketing system.
• Maintain ownership of cases until closure.

Skills

End-user support experience

Windows Operating Systems

Active Directory

Microsoft Office applications

Networking concepts (TCP/IP, DNS, DHCP, VPN)

Customer-service orientation

Education

CompTIA A+ certification

Job description

NCS Group in Singapore is seeking a technical support professional to provide first call resolution via phone and email. Responsibilities include troubleshooting incidents, logging support requests, and maintaining ownership of cases until closure.

The successful candidate will have at least 1 year of relevant support experience, technical skills in IT systems, and a customer-service orientation. CompTIA A+ certification is preferred.