IT Service Desk Specialist — First-Call Resolution

Singtel Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading technology services firm is seeking an IT Service Desk Support to provide first contact technical assistance. The ideal candidate will ensure prompt customer support, handle troubleshooting, and manage expectations while documenting cases. Applicants should have at least 1 year of experience in Technology Administration and be proficient in MS Office. This role offers opportunities for professional growth in a collaborative environment.

Qualifications

• 1+ years of experience in Technology Administration.
• Preferably some network knowledge.
• Independent and resourceful with a can-do attitude.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting on all reported incidents.
• Notify Team Lead of unusual surges in calls.

Skills

Technology Administration experience

MS Office

Network knowledge

Independence

Resourcefulness

Result-oriented

Education

Higher Nitec or Diploma in Computer/Electronic Engineering

Job description

A leading technology services firm is seeking an IT Service Desk Support to provide first contact technical assistance. The ideal candidate will ensure prompt customer support, handle troubleshooting, and manage expectations while documenting cases. Applicants should have at least 1 year of experience in Technology Administration and be proficient in MS Office. This role offers opportunities for professional growth in a collaborative environment.