IT Procurement Assistant Manager (6-month contract), IITS

Singapore Management University; Singapore; On-site; SGD 60,000 - 88,000; Full time

Job summary

Singapore Management University is seeking an IT procurement analyst in the Office of Integrated Information Technology Services (IITS) to manage end-to-end sourcing, tendering, supplier onboarding, and contract administration within the e-Procurement system.

The role emphasizes procurement data analytics with Power BI, KPI dashboards, supplier scorecards, and system support to resolve issues, streamline processes, and ensure accuracy during peak periods.

Qualifications

• Diploma in IT or related field with at least 2 years of procurement experience.
• Degree holders with relevant analytics, reporting or system support experience will be considered.
• Experience with SAP Ariba e-Procurement or SAP ERP is preferred.
• Experience using Power BI and low-code tools is preferred.
• Strong time management and ability to handle high volume during peak periods.
• Excellent interpersonal and communication skills to work with stakeholders and suppliers.
• Ability to troubleshoot and resolve e-Procurement system issues independently.

Responsibilities

• Manage end-to-end sourcing activities, including ITQ/ITTs, negotiations, awards and PO issuance.
• Coordinate supplier onboarding, tender documents, and multi-year contract management in the e-Procurement system.
• Provide advisory support to internal stakeholders and SMU Legal on deviations to standard terms.
• Develop procurement analytics, dashboards and KPIs to support decision making.
• Support system troubleshooting and UAT for enhancements and new functionality.

Skills

Analytical mindset

Excellent communication

Time management

Team player

Education

Diploma in IT or related field

Degree holder with analytics experience

Tools

SAP Ariba e-Procurement

SAP ERP

Power BI

Low-code tools

Job description

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• This position is for Office of Integrated Information Technology Services (IITS).
• Daily routine operations (45%):
  • Conduct end-to-end sourcing activities within e-Procurement system, for assigned Category. This includes (but not limited to) calling of ITQ/ITTs to facilitate sourcing activities, negotiations, award and PO issuance.
  • Solicit information from project team members to prepare tendering documents, coordinate supplier registration and create/maintain Contract Management for multi-year contracts in e-Procurement system.
  • Provide advisory to internal stakeholders and external vendors on administration processes. This shall include bridging with SMU Legal on review of deviations to standard Terms and Conditions in ITQ/ITTs.
  • Support upsurge in activities during peak period (e.g. FY closing, blackout periods, etc.).
• Procurement Data Analytics and Reporting (25%):
  • Solicit data from multiple sources for analytics to identify trends, opportunities, risks, and areas for process improvement. The candidate will also need to ensure procurement data is accurate, complete, and consistent across systems to facilitate data preparation for analysis.
  • Develop and maintain procurement dashboards, reports, and performance metrics using relevant analytics and reporting tools. The candidate shall translate complex data into clear and actionable insights to provide recommendations to stakeholders and management.
  • Provide regular analysis supplier performance and meeting of procurement KPIs. The candidate shall be part of the team to develop supplier score card matrices to facilitate Quarterly Business Review.
• E-procurement System Support & Troubleshooting (20%):
  • Act as a key business support contact for e-Procurement system related issues. Troubleshoot system and process issues related to purchase requisitions, supplier onboarding, system restriction in invoicing submission, etc.
  • Investigate reported issues, identify root causes, and coordinate resolution with the System Integrator, and relevant stakeholders/suppliers.
  • Support user acceptance testing (UAT) for system enhancements, configuration changes, and new functionality implementations.
• Procurement Process Improvement (10%):
  • Identify opportunities to streamline procurement processes through automation, analytics, and improved system utilization. This may include development of Robotic Process Automation (RPA) or working with vendors to develop more efficient workflows for repetitive work task identified.
• Other duties as assigned.

Qualifications

• Diploma in IT or a related field with at least 2 years of relevant experience in Procurement.
• Degree Holders with no experience in Procurement, but have relevant experience in analytics, reporting and system support/troubleshooting will also be considered.
• Experience in using SAP Ariba e-Procurement or SAP ERP system (preferred).
• Experience in using Power BI and low-code tools (preferred).
• Good time management and able to prioritize work efficiently.
• Meticulous with details, comfortable with handling high volume of transactions during peak period and able to deliver under pressure.
• Excellent interpersonal and communication skills (written and oral). Able to interface with multiple stakeholders and suppliers.
• Have the ability to troubleshoot/resolve e-Procurement system issues independently.
• Team player, result oriented and highly independent.

Other Information

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.