IT Operations & Support Specialist

CLARITY SINGAPORE LIMITED; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

CLARITY SINGAPORE LIMITED seeks an IT Executive to support day-to-day IT operations, under the IT Digital & Support Lead. The role covers hands-on IT operations, M365/Entra ID administration, PDPA compliance support, and Salesforce tasks.

Responsibilities include service desk, vendor coordination, reporting, data analysis, asset management, and participation in digitalisation initiatives. Diploma in IT/CS and 1–3 years in IT support required.

Qualifications

• Diploma in Information Technology, Computer Science, or related field.
• 1-3 years of experience in IT support or service desk roles.
• Working familiarity with Microsoft 365 and basic Microsoft Entra ID administration.
• Good communication skills; comfortable working with staff, vendors, and the IT Digital & Support Lead on scoped tasks.
• Organised, detail-oriented, able to follow documented procedures accurately.

Responsibilities

• Provide first-line technical support to staff and escalate complex issues to the IT Digital & Support Lead.
• Coordinate with external IT vendors on helpdesk tickets and system performance issues.
• Maintain IT support documentation and follow established best-practice procedures.
• Administer day-to-day Microsoft 365 (SharePoint, OneDrive, Teams) user and permission management.
• Support user/device administration under IT Digital & Support Lead guidance.
• Maintain Intune device enrolment and basic policy application.
• Assist the PDPA administrative tasks, record-keeping, staff training logistics, and documentation.
• Assist with basic Salesforce configuration updates, workflow changes, user support, reports, and data quality checks.
• Prepare and maintain basic operational reports to support IT, asset tracking, Salesforce, and digitalisation activities.
• Perform data analysis, identify trends or data issues, and highlight findings to the IT Digital & Support Lead for review and follow-up.
• Manage IT onboarding/offboarding checklist execution and device inventory tracking.
• Coordinate secure disposal and procurement logistics for IT assets.
• Track software license usage (Microsoft 365, Zoom, Adobe) and flag renewals.
• Support rollout of new tools and training sessions.
• Surface staff pain points and process-improvement ideas.

Skills

IT support

Service desk

Microsoft 365

Entra ID

PDPA compliance

Salesforce

Data analysis

Vendor coordination

Education

Diploma in IT/CS

Tools

Intune

SharePoint

Salesforce configuration

Job description

CLARITY SINGAPORE LIMITED seeks an IT Executive to support day-to-day IT operations, under the IT Digital & Support Lead. The role covers hands-on IT operations, M365/Entra ID administration, PDPA compliance support, and Salesforce tasks.

Responsibilities include service desk, vendor coordination, reporting, data analysis, asset management, and participation in digitalisation initiatives. Diploma in IT/CS and 1–3 years in IT support required.