IT Operations Support- 4 yrs contract

Zenith Infotech (S) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Zenith Infotech (S) Pte Ltd is seeking an IT Operations Support professional on a 4-year renewable contract in Singapore. The role focuses on sustaining critical IT applications and end-to-end support across SDLC.

The ideal candidate has a IT degree, 5+ years in IT application systems, strong SQL skills, ITIL Foundations, and familiarity with metadata formats like MARC/MARC21. Knowledge of configuration management tools is a plus.

Qualifications

• Degree in Information Technology or Computer Science required.
• 5+ years in IT application systems including operation support and SDLC.
• 5+ years in file interfaces and batch jobs with data-flow understanding.
• Hands-on SQL for large volumes (>100k transactions/day).
• Experience with configuration management tools to ensure consistency.
• ITIL Foundations certification.
• Knowledge of MARC/MARC21 metadata formats.
• Experience planning and supporting test strategies for web and mobile apps.

Responsibilities

• Support root cause analysis with vendors and integrated systems.
• Coordinate work and discussions for new initiatives.
• Analyze impact for process improvement and changes.
• Support administrative task to ensure processes and documentation meet required standards.
• Monitor incidents reported and provide regular updates.
• Log and track change requests.
• Help communicate approved changes to relevant parties.

Education

Degree in Information Technology or Computer Science

ITIL Foundations certification

Tools

SQL

Configuration management tool

Job description

Zenith Infotech (S) a Tech Recruitment firm for 28 years, is currently looking out for a proficient IT Operations Support, 4 years renewable contract.

Responsibilities / Requirements :

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC).
• The Candidate shall have at least five (5) years of work experience in file interfaces and batch jobs, thus be able to assess the downstream impact and data flow with other systems.
• The Candidate shall have hands‑on experience in writing SQL queries for large volumes (>100,000) of transactions per day.
• The Candidate shall have work experience in configuration management tool involved tracking, maintaining, and controlling the software, hardware, and system settings to ensure consistency and stability throughout the product lifecycle.
• The Candidate shall have an ITIL Foundations certification.
• The Candidate is to have work experience and/or good knowledge in Library metadata standards such as MARC and/or MARC21 format.
• The Candidate is to have work experience in planning, execution and supporting test strategy for web-based and mobile applications.
• The Candidate is to be proficient in incident and change request management that includes:
  • - Support root cause analysis with vendors and integrated systems
  • - Coordinate work and discussions for new initiatives
  • - Analyze impact for process improvement and changes
  • - Support administrative task to ensure that processes and documentation meeting required standards
  • - Monitor incidents reported and provide regular updates
  • - Log and track change requests
  • - Help communicate approved changes to relevant parties