IT Operations Specialist — Infrastructure & Service Excellence

Nanyang Technological University Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

NTU invites an experienced Specialist, IT Operations to join the Centre of IT Services (CITS). You will oversee IT needs for faculty, staff and researchers within the School of Chemistry, Chemical Engineering and Biotechnology (CCEB), ensuring compliance with CITS policies and delivering reliable services.

Responsibilities include running infrastructure and system operations, implementing changes, and contributing to replacement plans while maintaining SLAs and client satisfaction.

Qualifications

• Bachelor's degree in Computer Science or related field.
• At least 2 years in IT operations with hands-on Windows support.
• Experience with Windows servers and PC hardware troubleshooting.
• Familiar with network and cybersecurity concepts.
• Strong teamwork and communication skills.

Responsibilities

• Run infrastructure and system operations for CCeB.
• Manage changes and maintenance routines.
• Contribute to infrastructure replacement plans.
• Maintain SLAs and client satisfaction metrics.

Skills

End-user support (Windows)

Windows servers

PC hardware troubleshooting

Networking concepts

Cybersecurity concepts

Teamwork

Communication skills

Education

Bachelor's degree in Computer Science or related field

Job description

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the School of Chemistry, Chemical Engineering and Biotechnology (CCEB), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Key Responsibilities

Run infrastructure/system operations in School of Chemistry, Chemical Engineering and Biotechnology (CCEB)

• Ensure that all program and department operations run seamlessly.
• Manage the implementation of infrastructure changes and maintenance routines.
• Contribute to the design and implementation of infrastructure replacement plans.
  
  

Maintain service level agreements and service improvements, and other areas

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met.
• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.
  
  

Requirements

• Bachelor's degree in Computer Science or a related field.
• At least 2 years of relevant experience in IT operations. Suitable candidate with more years of relevant and demonstrable experience with be placed on higher appointment grade.
• Proficient in providing end-user support for Windows-based desktops.
• Experienced in administering Windows-based servers.
• Skilled in troubleshooting PC hardware issues.
• Familiar with network and cybersecurity concepts.
• Possess good teamwork and interpersonal skills.
• Good oral and written communication skills.
  
  

We regret to inform that only shortlisted candidates will be notified.


Hiring Institution: NTU