IT Manager

dd2 media pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

dd2 media pte. ltd in Singapore is seeking a driven IT Manager to oversee IT infrastructure, employee tech support, and systems security. You will be the go-to for troubleshooting, device setup, and access management while keeping the agency running smoothly.

You’ll manage Google Workspace/Microsoft 365, Slack, cloud storage, and help audit software subscriptions. A proactive, customer-focused communicator who enjoys cross-team collaboration will thrive in our fast-moving agency.

Qualifications

• Strong technical aptitude; reliable problem solver even without CS degree.
• Self-directed learning evidenced by certifications or home projects.
• Excellent troubleshooting and ability to explain steps to non-technical teams.
• Customer-first communication and empathetic collaboration.

Responsibilities

• Oversee day-to-day technical operations and helpdesk support.
• Administer core platforms: Google Workspace, Microsoft 365, Slack, cloud storage.
• Enforce security practices: MFA, password management, data backups.
• Collaborate with creative teams to reduce tech friction and automate tasks.

Skills

Technical Aptitude

Problem-Solving

Communication

Organization

Self-directed learning

Tools

Google Workspace

Microsoft 365

Slack

Asana

ClickUp

Jira

Job description

The Role

We are seeking a driven and adaptable IT MANAGER to help oversee our IT infrastructure, employee tech support and systems security. We value your problem-solving mindset, team-player attitude, and drive to keep our agency running smoothly.

Key Responsibilities

1. Day-to-Day Technical Operations& Helpdesk Support

• Serve as the primary point of contact for internal team support – ie, troubleshooting software, network connections, and hardware issues


• Onboard and offboard team members seamlessly, including device setup, account creation, and setting up access permissions.


• Maintain inventory of agency hardware, software licenses, and peripherals.

2. Systems & SaaS ApplicationManagement

• Manage day-to-day administration for core agency platforms like Google Workspace / Microsoft 365, Slack, and cloud storage


• Help audit and manage software subscriptions to ensure our team has access to the right tools without redundant costs.


• Assist with configuring identity and access management tools

3. Cybersecurity & Data Protection

• Enforce fundamental agency security best practices, including Multi-Factor Authentication (MFA), password management, and data backup protocols.


• Help safeguard client assets and ensure data compliance


• Stay informed on emerging cybersecurity threats and help conduct basic security awareness for staff.

4. Workflow Optimization & AgencyTech Support

• Partner with creative, strategy, and analytics teams to resolve technical friction in their day-to-day software tools.


• Explore ways to automate repetitive administrative tasks using low-code/no-code tools as you grow into the role.

What We Are Looking For

• Technical Aptitude: Strong comfort with technology and computers. You don't need a Computer Science degree, but you should be the person friends and colleagues turn to when tech breaks.


• Demonstrated Interest: Evidence of self-directed learning or relevant adjacent experience (e.g., certifications, bootcamps, managing tools in past non-IT roles, home lab projects, or experience in web/digital fields).


• Problem-Solving Skills: Excellent troubleshooting skills—you know how to isolate a problem, search for solutions, and systematically test fixes.


• Communication & Empathy: Outstanding communication skills with a customer-first mindset. You can explain technical steps clearly and patiently to non-technical creative and marketing teams.


• Organization & Detail: Ability to stay organized, document technical procedures clearly, and manage multiple small support tasks alongside bigger projects.

Nice-to-Haves (Not Required)

• Familiarity with macOS and Windows operating systems.


• Exposure to cloud tools like Google Workspace, Microsoft 365, or project management platforms (e.g., Asana, ClickUp, Jira).


• Any entry-level certifications (e.g., CompTIA A+, Network+, Security+, Google IT Support Certificate) or progress toward them.


• Previous experience in an agency, marketing, startup, or fast-moving client-service environment.