IT Infrastructure Operations Specialist | DC Provisioning Engineer

Smart IMS Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Smart IMS Inc seeks an IT Infrastructure Operations Specialist/Provisioning Engineer to support deployment, provisioning and maintenance of data center infrastructure in Singapore. You will handle server provisioning, rack deployment and hardware installation, ensuring high availability and operational excellence.

The role requires collaboration with data center operations, network engineering, vendors and customers to deliver reliable infrastructure services and timely deliveries.

Qualifications

• Graduate in Information Technology or related field.
• Familiarity with data center operations is advantageous.
• Strong organizational and communication skills; ability to work with internal teams and external vendors.

Responsibilities

• Perform server, storage, and network device installation, configuration, and provisioning.
• Rack and stack servers, switches, routers, and associated hardware.
• Execute hardware upgrades, replacements, and decommissioning activities.
• Provision infrastructure according to operational standards and customer requirements.
• Validate hardware readiness and perform installation quality checks.

Skills

Time-management

Communication

Attention to detail

Data center operations familiarity

Microsoft Office proficiency

Education

Bachelor's in Information Technology or related field

Tools

Microsoft Office Suite

Job description

Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

Job Description:

We are seeking a highly motivated IT Infrastructure Operations Specialist/Provisioning Engineer to support the deployment, provisioning, and maintenance of data center infrastructure in Singapore. The ideal candidate will be responsible for server provisioning, network connectivity, rack deployment, hardware installation, cable management, and operational support to ensure seamless delivery of infrastructure services. The role requires close collaboration with data center operations, network engineering, vendors, and customers to maintain high availability and operational excellence.

Key Responsibilities

• Perform server, storage, and network device installation, configuration, and provisioning.
• Rack and stack servers, switches, routers, and associated hardware.
• Execute hardware upgrades, replacements, and decommissioning activities.
• Provision infrastructure according to established operational standards and customer requirements.
• Validate hardware readiness and perform installation quality checks

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.

Logistics Documentation and Delivery Coordination:

• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Qualifications:

Education: Graduate in, Information Technology, or any other field

Skills & Abilities:

• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).