IT Infrastructure Engineer & Assistant Manager (24x7 Ops)

PSA Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PSA Singapore is seeking a service-minded IT Infrastructure & Services professional to join its 24x7 Enterprise team. You will support Windows Servers, Azure, Azure AD, Microsoft 365, VPN, and other enterprise services keeping PSA staff connected and productive.

You will lead projects, monitor service delivery, and build dashboards to provide stakeholder visibility, while collaborating across teams and external providers to ensure smooth operations.

Qualifications

• Bachelor degree in Computing/CS/Engineering or IT.
• 1–3 years of IT Infrastructure & Services support experience.
• Strong knowledge of Azure, Microsoft 365, IT Operations Management and hosting platforms (Hyper-V, VMware, Azure).
• Experience with Remote Access Service, System Management and Unified Communications.
• Microsoft Azure Administrator Associate certification is a plus.

Responsibilities

• Be a trusted partner to end users by providing Level 3 support and quick resolution of issues.
• Lead IT infrastructure projects to enhance end-user experience and ICT service delivery.
• Drive continuous improvement by streamlining workflows and automating processes.
• Build visibility with dashboards and reports on service health and performance.
• Collaborate with internal infrastructure teams and external IT service providers to ensure seamless support.

Skills

Analytical thinking

Troubleshooting

Interpersonal communication

Teamwork

Education

Degree in Computing / Computer Science / Engineering or IT

Tools

Azure cloud services

Microsoft 365

MS Hyper-V

VMware

Remote Access Service

System Management

Unified Communications / Microsoft Phone

Cybersecurity

Job description

PSA Singapore is seeking a service-minded IT Infrastructure & Services professional to join its 24x7 Enterprise team. You will support Windows Servers, Azure, Azure AD, Microsoft 365, VPN, and other enterprise services keeping PSA staff connected and productive.

You will lead projects, monitor service delivery, and build dashboards to provide stakeholder visibility, while collaborating across teams and external providers to ensure smooth operations.