IT Helpdesk

B Alliance; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

B Alliance in Singapore is hiring for an entry-level IT Helpdesk Engineer, offering hands-on training and career development. You will start with IT support fundamentals and progressively take on more complex tasks as you gain experience and demonstrate capability.

The program emphasizes learning, documentation, and practical exposure to Microsoft 365, AD/Entra ID, Intune, and IT operations. Fresh graduates and career starters are encouraged to apply, with mentorship and a clear growth path.

Qualifications

• Fresh graduates or career starters welcome to apply.
• Willingness to learn, curiosity and problem-solving mindset required.
• Good communication and ability to work with users and teammates.
• Able to follow instructions and SOPs with accountability.
• Organized, documentation-focused and eager to grow in IT.

Responsibilities

• Assist end users with day-to-day IT issues, onsite and remote.
• Troubleshoot Windows, applications, printers and basic network connectivity.
• Assist with user account setup and access requests.
• Follow established troubleshooting procedures and escalate when needed.
• Record incidents, document resolutions and maintain service records.
• Perform routine IT checks, preventive maintenance and inventory updates.
• Collaborate with teammates to ensure a positive user support experience.

Skills

IT support

Troubleshooting

Windows

Microsoft 365

Active Directory

Entra ID

Intune

IT operations

Documentation

SOP development

Reporting

Service management

Automation

Process improvement

Education

Nitec / Higher Nitec / Diploma

Advanced Diploma / Graduate Diploma in IT or CS

Equivalent qualifications welcome

Tools

Microsoft 365

Active Directory

Entra ID

Intune

Printer troubleshooting

Job description

IT Helpdesk Engineer (Entry-Level) - Training & Career Development Opportunities

No relevant IT work experience? Looking to start a career in IT? We are willing to teach you. Interested in IT but unsure whether you should pursue cybersecurity, cloud administration, network engineering, system administration or IT management?

Start your career with us and gain practical, hands‑on experience supporting real users, working with business IT systems and learning how IT operations are managed in a professional environment.

We believe that a good IT engineer is not defined by certificates alone. Attitude, logical thinking, willingness to learn and the ability to work well with others matter just as much.

You do not need to know everything before joining us. What matters is your willingness to learn, ask questions, take responsibility and improve.

What You Will Learn

We will guide you progressively, starting with IT support fundamentals and introducing you to more advanced responsibilities as you gain experience and demonstrate your ability.

By the end of your training and development, you will have opportunities to learn and work with:

• IT Support & Troubleshooting - Diagnose and resolve common Windows, computer, application, printer, network and user account issues.
• Microsoft 365 & User Administration - Learn how user accounts, permissions, email and access to company resources are managed.
• Cloud & IT Security - Gain exposure to Microsoft Entra ID, Intune, device compliance, security policies and endpoint management.
• IT Operations & Preventive Maintenance - Perform system checks, software updates, endpoint maintenance and IT asset inventory.
• Documentation & SOP Development - Learn how to document solutions, improve troubleshooting guides and create standard operating procedures.
• Reporting & Service Management - Learn how to maintain service records, analyse recurring issues, prepare reports and identify opportunities to improve service quality.
• Process Improvement & Automation - Explore how tools and automation can reduce repetitive work and improve team productivity.

As you become more competent, you may have opportunities to take on higher‑level responsibilities such as handling more complex technical issues, mentoring new engineers, conducting internal training, coordinating daily operations or supporting team leadership.

Career progression depends on your performance, capabilities, business needs and readiness to take on greater responsibility. We want to develop people who can grow with the company rather than remain limited to routine troubleshooting.

What You Will Be Doing

Your initial responsibilities will focus on building a strong foundation in IT support:

• Assist end users with day‑to‑day IT issues, both onsite and remotely.
• Troubleshoot computers, Windows operating systems, applications, printers and basic network connectivity.
• Assist with user account setup, access requests, software installation and device configuration.
• Follow established troubleshooting procedures and escort issues when necessary.
• Record incidents, document resolutions and maintain accurate service records.
• Perform routine IT checks, preventive maintenance and inventory updates.
• Work with your teammates to resolve issues and provide a good user support experience.

You will be expected to apply what you learn, follow established procedures and gradually handle more responsibilities as your skills develop.

Why Join Us?

• 1. A practical starting point for your IT career
• 2. Learn before choosing your specialisation
• 3. A structured opportunity to grow
• 4. Learn how IT works beyond fixing computers
• 5. A stable working routine
• 6. A team that values learning and cooperation

Who We Are Looking For

We welcome fresh graduates, career starters and candidates who are looking for an opportunity to enter the IT industry.

You may be a good fit if you:

• Have a genuine interest in IT and enjoy understanding how things work.
• Are willing to learn even when the solution is not immediately obvious.
• Can communicate clearly and patiently with users and teammates.
• Are comfortable asking questions, accepting feedback and learning from mistakes.
• Can follow instructions and SOPs while developing the ability to work independently.
• Take ownership of assigned tasks and follow through until they are resolved or properly escalated.
• Are organised and willing to document your work instead of relying on memory.
• Have a positive attitude towards teamwork, knowledge sharing and continuous improvement.

Technical Background

Basic IT knowledge or an interest in computer hardware, Windows, networking or troubleshooting is an advantage.

Familiarity with Microsoft 365, Active Directory, Entra ID, Intune, computer imaging or printer troubleshooting is helpful, but not compulsory.

Relevant IT certificates are welcome but are not the main deciding factor.

Candidates with no relevant work experience are encouraged to apply.

Applicants with Nitec, Higher Nitec, Diploma, Advanced Diploma, Graduate Diploma or equivalent qualifications in IT, Computer Science or related fields are welcome.

We are more interested in your attitude and potential than in how many certificates you have collected.