IT General Manager (Digital Ecosystem)

manpower staffing services (singapore) pte ltd

Singapore

On-site

SGD 203,112 - 243,288

Full time

14 days+

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Job summary

manpower staffing services (singapore) pte ltd is seeking an IT General Manager to define and drive IT service strategies aligning with business goals. The role includes overseeing IT service management, ensuring project delivery, and managing financial performance while developing high-performing teams.

Ideal candidates should have at least 15 years of experience in IT service management and consulting, along with strong leadership and communication skills in both English and Mandarin.

This position is based in Bedok with a budget of up to $20k/month.

Qualifications

15+ years of experience in managing Professional Consulting Services.
Experience in people management, capable of building high-performing teams.
Professional communication skills in English and Mandarin.

Responsibilities

Define IT strategy roadmap to support business strategy.
Lead service planning and operations ensuring customer satisfaction.
Monitor major projects and work with the Project Management Office.
Develop career plans for staff and enhance expertise.

Skills

CRM & E-Commerce Experience

BI/Data Analytics

People Management

Strong Communication Skills

Leadership Qualities

Education

Bachelor Degree in Business Administration or Degree in Information Technology

Tools

Salesforce

Adobe Commerce

Job description

Job Summary

TheITGeneralManagerisresponsiblefordefininganddrivingtheITserviceandplatformstrategyinalignmentwithbusinessdirection.AstheServiceOwner,heprovidesleadershipoverITservicemanagement,coresystemarchitecture,andmajorprograms,ensuringserviceexcellence,projectdelivery,andcustomersatisfaction.TheroleoverseesresourceandcapabilitydevelopmentwithinCentreofExcellence,managesfinancialperformanceincludingannualbusinessplanningandcostcontrol,andworkscloselywithstakeholders,theProjectManagementOfficeandtheAMSteamtodeliverhigh‑quality,cost‑effectiveITservicesthatsupportbusinessobjectives.

Job Responsibilities

IT Strategy Planning

Withunderstandingbusinesspolicy&direction,prepareITstrategyroadmaptosupportbusinessstrategy,includingworkingwithstakeholderstodefine&quantifybusinessbenefits
ProvideleadershipfortheServicefunctionandintegratestrategicdirectionintotheServiceProgramactivitiesandgoals
OwnerofoveralldesignandarchitectureofCoreSystemPlatform

IT Service Management

LeadadistributedorganizationofProfessionalServiceexperts
Manageserviceplanningandoperation
SLAandinternalcustomersatisfactionlevelKPIshouldbemet

Program Management

AstheServiceOwner,monitormajorprojectswithProjectManagementOffice
WorkwithProjectManagementOfficeforprojectquality,deliveryandcosts

Resource Management

Planandorganizeteamstructureforprojectsandservices
DevelopcareerplansforstaffandgrowexpertiseofCentreofExcellence

Finance Management

Responsibleforyearlybusinessplan
ManageandcontrolactualexpensestoensurehealthyP&L

Job Requirements

Experience

15+years’experienceinmanagingProfessionalConsultingServicesandDeliveringITServicesbothforinternalandexternalcustomers
Experienceinpeoplemanagementrole,passionatetobuildanddevelophighperformingteams

Professional & Technical Expertise

ExtensiveexperienceinCRM&E-CommerceparticularlywithSalesforceandAdobeCommerce
StrongexperienceinBI/DataAnalytics,Low-codeplatforms,automationandinnovation-drivenbyAI
KnowledgeandexperiencemanagingITservicestosupportSupplyChainprocesses(Logistics,Procurement,Demandplanning)

Core Competencies

Soundbusinessacumen,strongorganisationalskillsandcustomerfocus
Excellentcommunicationskillsandculturalawarenesstoleadacrossdifferentgeographicalmarkets
Aself-starterwhotakesinitiatives,ownershipanddemonstratesleadershipqualities
Persistentinthefaceofobstaclesandresults-driveninafastpaceenvironment
Abilitytoworkindiverse,fastpacedenvironmentandeffectivelycollaborateacrossteams

Language Skills