IT Field Support Engineer

TRT; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TRT is seeking a capable logistics and field support professional in Singapore to manage spare parts movement, assist with deliveries to engineers, and resolve incidents for customers. The role requires security clearance and global travel as needed, with focus on maintaining high inventory accuracy and compliance.

Training opportunities in IT/storage are a plus. Applicants should be Singaporean nationals or PRs, and must be prepared to work at the stated office location with potential

Qualifications

• MSD CAT 2A Security Clearance requirements
• Minimum of five years of implementation experience with a telecommunications vendor
• Willing to be assigned to the Singapore office and travel to TRT offices globally as needed
• Experience withCNF deployment and network functions integration is highly desirable

Responsibilities

• Manage spare parts movement inbound and outbound in the warehouse
• Resolve minor incidents raised by customers
• Assist with parts deliveries to Field Engineers & Service Partner Engineers onsite
• Manage spare parts inventory movement and coordinate deliveries
• Conduct quarterly stock takes and audits
• Perform minor hardware maintenance tasks and proactive audits
• Ensure inventory accuracy and labeling compliance
• Maintain clean and organized work areas and adhere to ESD and safety requirements

Skills

4G/5G call flows

OpenStack

Kubernetes

CNF deployment

Network Functions integration

IT spare parts control

warehouse maintenance

customer communication

Tools

Kubernetes

OpenStack

Job description

ONLY APPLICANTS THAT ARE SINAGPOREAN NATIONALS OR ARE SINGARORE PERMANENT RESIDENTS WILL BE CONSIDERED FOR THIS ROLE

Preference is given to those applicants with G50 Access Clearance Forms - These forms are for the Ministry of Home Affairs and Ministry of Defense

Requirements:

The AFE must meet at least MSD CAT 2A Security Clearance requirements and possess a minimum of five years of implementation experience with a telecommunications vendor.

The candidate should demonstrate expertise in the following areas:

• 4G and 5G telecom call flows and troubleshooting
• OpenStack and Kubernetes deployment and operations
• Deployment of Containerized Network Functions (CNF)
• Integration of various Network Functions
• Training and Certification in IT and server storage would be an advantage.
• Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
• Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

• Manage the spares movement inbound and outbound the warehouse
• Resolution of minor incidents that are raised by our customers
• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

• Manage spare parts inventory movement and coordinate deliveries.
• Conduct quarterly stock takes and audits.
• Perform minor hardware maintenance tasks and conduct proactive audits.
• Perform quarterly preventive maintenance.
• Communicate effectively with customers and provide timely updates for service calls.
• Continuously learn new skills and update internal procedures.
• Source local service partners and logistics suppliers.
• Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
• Maintain clean and organized work areas, and adhere to ESD and OHS requirements.
• Maintain over 95% accuracy between inventory database and actual warehouse stock.
• Resolve supported incidents or tickets within SLAs.
• Ensure prompt, professional, and reliable customer communication.
• Meet commitments made to customers or reschedule with their approval.
• Continuously improve technical and non-technical skills.
• Escalate issues through proper channels in a timely manner.
• Adhere to company policies.
• Collaborate with the team for local parts sourcing