IT Field Support Engineer

TRT; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TRT in Singapore is seeking an AFE with MSD CAT 2A security clearance and at least five years of implementation experience with a telecommunications vendor. Only Singapore citizens or Singapore permanent residents will be considered; preference for G50 Access Clearance forms from MOHA/MOD.

Primary duties include managing spare parts movement inbound/outbound, resolving incidents, and assisting with parts deliveries to Field Engineers and Service Partner Engineers onsite; travel to TRT offices

Qualifications

• MSD CAT 2A security clearance required.
• Minimum five years of implementation experience with a telecom vendor.
• Singapore AN/SPR status required (citizen or permanent resident).
• Preference for G50 clearance forms from MOHA/MOD.

Responsibilities

• Manage spare parts inbound and outbound movements in the warehouse.
• Resolve minor incidents raised by customers.
• Assist with parts deliveries to Field Engineers and Service Partners onsite.

Skills

Telecom troubleshooting

5G call flows

Spare parts logistics

Travel readiness

Tools

OpenStack

Kubernetes

CNF deployment

Network integration

Job description

ONLY APPLICANTS THAT ARE SINAGPOREAN NATIONALS OR ARE SINGARORE PERMANENT RESIDENTS WILL BE CONSIDERED FOR THIS ROLE

Preference is given to those applicants with G50 Access Clearance Forms - These forms are for the Ministry of Home Affairs and Ministry of Defense

Requirements:

The AFE must meet at least MSD CAT 2A Security Clearance requirements and possess a minimum of five years of implementation experience with a telecommunications vendor.

The candidate should demonstrate expertise in the following areas:

• 4G and 5G telecom call flows and troubleshooting
• OpenStack and Kubernetes deployment and operations
• Deployment of Containerized Network Functions (CNF)
• Integration of various Network Functions
• Training and Certification in IT and server storage would be an advantage.
• Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
• Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

• Manage the spares movement inbound and outbound the warehouse
• Resolution of minor incidents that are raised by our customers
• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

• Manage spare parts inventory movement and coordinate deliveries.
• Conduct quarterly stock takes and audits.
• Perform minor hardware maintenance tasks and conduct proactive audits.
• Perform quarterly preventive maintenance.Communicate effectively with customers and provide timely updates for service calls.Continuously learn new skills and update internal procedures.Source local service partners and logistics suppliers.Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.Maintain clean and organized work areas, and adhere to ESD and OHS requirements.Maintain over 95% accuracy between inventory database and actual warehouse stock.Resolve supported incidents or tickets within SLAs.Ensure prompt, professional, and reliable customer communication.Meet commitments made to customers or reschedule with their approval.Continuously improve technical and non-technical skills.Escalate issues through proper channels in a timely manner.Adhere to company policies.Collaborate with the team for local parts sourcing