Infrastructure Engineer

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an Infrastructure Engineer in Singapore with 5+ years of hands-on experience to design, deploy, and optimize our IT infrastructure. The role focuses on network and endpoint management, ensuring performance, security, and reliability for our growing organization.

You will lead end-to-end network projects, collaborate with vendors, and contribute to security compliance and change management processes while working from office in Singapore.

Qualifications

• At least 5 years of experience in building and managing IT infrastructure.
• Strong background in network infrastructure design, deployment and operations.
• Experience with security, reliability and performance optimization.
• Ability to work with vendors and cross-functional teams.

Responsibilities

• Manage the end-to-end lifecycle of the organisation’s network infrastructure, from design through procurement, implementation and operations.
• Evaluate and implement new network solutions to enhance capability, security and manageability.
• Provide network consultancy and technical support on business projects.
• Collaborate with stakeholders and vendors to meet budget, specifications and requirements.
• Lead network infrastructure projects, including procurement and scheduling.
• Respond to and resolve network incidents with timely updates to stakeholders.
• Perform firmware and software updates per change management procedures.
• Collaborate with cross-functional teams to design and review network architecture.

Skills

Network design

IT infrastructure

Incident response

Vendor management

Endpoint management

Security compliance

Change management

Cross-functional collaboration

Tools

Intune

ServiceNow

Dashboards

Job description

We're Hiring: Infrastructure Engineer!

We are looking for a skilled and driven Infrastructure Engineer with at least 5 years of experience to join our team in Singapore. The ideal candidate will have a strong background in building, managing, and optimizing IT infrastructure, ensuring reliable system performance and security for our growing organization.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Infrastructure Engineer

What You’ll Do:

• Manage the end-to-end lifecycle of the organisation’s network infrastructure, spanning planning and designthrough procurement, implementation, and ongoing operations.
• Evaluate and implement new network solutions that enhance the capability, security, and manageability ofnetwork infrastructure.
• Participate as a network subject matter expert in business-specific projects, providing network consultancy andtechnical support throughout project implementation.
• Collaborate with internal and external stakeholders and vendors to deliver systems and projects, ensuringadherence to budget, technical specifications, and all relevant requirements.
• Manage network infrastructure projects, including the procurement of network solutions, coordination withvendors to ensure timely completion of implementation works, and engagement of stakeholders throughpresentations and progress reports.
• Manage AFM on their day-to-day BAU task and projects implementation.
• Respond to and resolve network-related incidents, providing timely updates to stakeholders on investigationfindings and remediation actions taken.
• Perform firmware and software updates in accordance with established change management procedures.
• Collaborate with cross-functional teams to design and review network architecture.
• Formulate Operation and Support Standards for Enterprise Network Systems to facilitate effective managementand review and initiate plans to sustain system functions and capabilities throughout their lifecycle.
• Plan and review project and system maintenance strategies, incorporating Predictive and Pre-emptiveMaintenance approaches as part of project requirements.
• Ensure network infrastructure setup is compliant with IM8 policies and hardening guidelines.
• Handle IM8 compliance and audit activities, including preparation, responses, and closure of audit findings.
• Maintain reports and provide regular updates on management on project status and operational matters.
• Ensure assigned projects are delivered on time, within scope, and within budget, managing multiple projectsconcurrently.
• Any agency Ad-hoc task being assigned.

Endpoint Management

• Manage the end-to-end lifecycle of the organisation's Endpoint infrastructure, including planning, design, procurement, deployment, operations, maintenance, and retirement.
• Leverage on enterprise endpoint management platforms (e.g. Microsoft Intune, ServiceNow, Dashboards), ensuring endpoint health, compliance, and service availability.
• Evaluate, implement, and continuously improve Endpoint hardware, software, and management solutions to enhance user experience, security, operational efficiency, and manageability.
• Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware updates, patch management, and device lifecycle activities in accordance with established change management processes.
• Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit requirements, including vulnerability remediation, endpoint hardening, and implementation of corrective actions.
• Participate as the Endpoint Subject Matter Expert (SME) in business and ICT projects, providing technical consultancy, solution design, implementation, and operational support.
• Plan, manage, and deliver Endpoint infrastructure projects, including procurement, vendor management, implementation, stakeholder engagement, and project reporting, ensuring delivery within scope, schedule, and budget.
• Lead and supervise on-site IT support engineers, providing technical guidance, task allocation, quality assurance, and oversight of daily operations and project implementation.
• Investigate, troubleshoot, and resolve complex Endpoint incidents and problems, coordinating with internal teams and vendors, and providing timely updates to stakeholders.
• Develop, maintain, and continuously improve Endpoint operational standards, standard operating procedures (SOPs), technical documentation, and knowledge articles to support consistent service delivery.
• Plan and implement proactive maintenance, monitoring, capacity planning, and continual service improvement initiatives to ensure reliability, performance, and sustainability of Endpoint services.
• Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and enhance Endpoint services, ensuring alignment with business and operational requirements.
• Prepare and present regular management reports on project progress, operational performance, service health, risks, compliance, and improvement initiatives.
• Perform any other duties or projects assigned by the Agency.
• Collaborate with End User Support Services (EUSS) to provision required endpoint devices for users and ensure timely resolution of end‑user desktop issues.

Preferred Qualifications and Experience

• Demonstrated familiarity with the Government ICT environment, policies, and standards.
• Experience working within Government agencies is preferred.
• Possession of relevant network certifications.
• Possession of relevant M365 related certifications.
• ITIL V3 or higher