Infrastructure Engineer

Tap Growth ai; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an experienced Infrastructure Engineer to build, manage, and optimize our IT backbone. The role focuses on ensuring reliable, scalable infrastructure across network and endpoint domains, with strong emphasis on security and change management. You will collaborate with internal teams and vendors in a fast-growing environment to deliver projects on time.

Qualifications

• Minimum 5 years in infrastructure engineering.
• Experience in networking, security, and BAU support.
• Experience with cross-functional collaboration.

Responsibilities

• Manage end-to-end lifecycle of network infrastructure from planning to operations.
• Implement new network solutions with a focus on security and manageability.
• Lead endpoint provisioning, patching, and OS imaging following change control.
• Coordinate with vendors and stakeholders to deliver projects on time and within budget.
• Maintain compliance with IM8 policies and conduct audits as needed.

Skills

Network design

Endpoint management

Incident resolution

Vendor coordination

Tools

Microsoft Intune

ServiceNow

Network monitoring tools

ITIL

Job description

We're Hiring: Infrastructure Engineer!

We are looking for a skilled and driven Infrastructure Engineer with at least 5 years of experience to join our team in Singapore. The ideal candidate will have a strong background in building, managing, and optimizing IT infrastructure, ensuring reliable system performance and security for our growing organization.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Infrastructure Engineer

What You’ll Do:

• Manage the end-to-end lifecycle of the organisation’s network infrastructure, spanning planning and designthrough procurement, implementation, and ongoing operations.
• Evaluate and implement new network solutions that enhance the capability, security, and manageability ofnetwork infrastructure.
• Participate as a network subject matter expert in business-specific projects, providing network consultancy andtechnical support throughout project implementation.
• Collaborate with internal and external stakeholders and vendors to deliver systems and projects, ensuringadherence to budget, technical specifications, and all relevant requirements.
• Manage network infrastructure projects, including the procurement of network solutions, coordination withvendors to ensure timely completion of implementation works, and engagement of stakeholders throughpresentations and progress reports.
• Manage AFM on their day-to-day BAU task and projects implementation.
• Respond to and resolve network-related incidents, providing timely updates to stakeholders on investigationfindings and remediation actions taken.
• Perform firmware and software updates in accordance with established change management procedures.
• Collaborate with cross-functional teams to design and review network architecture.
• Formulate Operation and Support Standards for Enterprise Network Systems to facilitate effective managementand review and initiate plans to sustain system functions and capabilities throughout their lifecycle.
• Plan and review project and system maintenance strategies, incorporating Predictive and Pre-emptiveMaintenance approaches as part of project requirements.
• Ensure network infrastructure setup is compliant with IM8 policies and hardening guidelines.
• Handle IM8 compliance and audit activities, including preparation, responses, and closure of audit findings.
• Maintain reports and provide regular updates on management on project status and operational matters.
• Ensure assigned projects are delivered on time, within scope, and within budget, managing multiple projectsconcurrently.
• Any agency Ad-hoc task being assigned.

Endpoint Management

• Manage the end-to-end lifecycle of the organisation's Endpoint infrastructure, including planning, design, procurement, deployment, operations, maintenance, and retirement.
• Leverage on enterprise endpoint management platforms (e.g. Microsoft Intune, ServiceNow, Dashboards), ensuring endpoint health, compliance, and service availability.
• Evaluate, implement, and continuously improve Endpoint hardware, software, and management solutions to enhance user experience, security, operational efficiency, and manageability.
• Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware updates, patch management, and device lifecycle activities in accordance with established change management processes.
• Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit requirements, including vulnerability remediation, endpoint hardening, and implementation of corrective actions.
• Participate as the Endpoint Subject Matter Expert (SME) in business and ICT projects, providing technical consultancy, solution design, implementation, and operational support.
• Plan, manage, and deliver Endpoint infrastructure projects, including procurement, vendor management, implementation, stakeholder engagement, and project reporting, ensuring delivery within scope, schedule, and budget.
• Lead and supervise on-site IT support engineers, providing technical guidance, task allocation, quality assurance, and oversight of daily operations and project implementation.
• Investigate, troubleshoot, and resolve complex Endpoint incidents and problems, coordinating with internal teams and vendors, and providing timely updates to stakeholders.
• Develop, maintain, and continuously improve Endpoint operational standards, standard operating procedures (SOPs), technical documentation, and knowledge articles to support consistent service delivery.
• Plan and implement proactive maintenance, monitoring, capacity planning, and continual service improvement initiatives to ensure reliability, performance, and sustainability of Endpoint services.
• Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and enhance Endpoint services, ensuring alignment with business and operational requirements.
• Prepare and present regular management reports on project progress, operational performance, service health, risks, compliance, and improvement initiatives.
• Perform any other duties or projects assigned by the Agency.
• Collaborate with End User Support Services (EUSS) to provision required endpoint devices for users and ensure timely resolution of end‑user desktop issues.

Preferred Qualifications and Experience

• Demonstrated familiarity with the Government ICT environment, policies, and standards.
• Experience working within Government agencies is preferred.
• Possession of relevant network certifications.
• Possession of relevant M365 related certifications.
• ITIL V3 or higher