IT Desktop Support Engineer

Axiom Technologies; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Technician to coordinate and resolve issues in the organization’s desktop computing environment. You will provide on-site/on-call assistance to end-users, ensuring timely and accurate service delivery across Windows, macOS, and Linux platforms.

The role requires 2+ years of experience, knowledge of Windows OS, Office 365, and basic networking, and familiarity with ServiceNow, Zendesk, or JIRA.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

Zendesk

JIRA

SCCM

Intune

JAMF

Job description

Axiom Technologiesis a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about our work. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *

Will you be able to join this project immediately? *

How many years of work experience do you have in Desktop Support? *