Independent IT Helpdesk Technician — Desktop Support

Axiom Technologies; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Axiom Technologies in Singapore is seeking a capable IT professional to coordinate desktop support activities, ranging from simple tasks to more complex plans. The role provides on-site/on-call assistance to end-users within the organization's desktop computing environment to ensure timely and accurate service delivery.

Responsibilities include resolving issues for desktops, laptops, printers, and mobile devices; configuring new workstations; managing assets; and supporting remote users via VPN

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Troubleshooting

Communication

Ticketing systems

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies in Singapore is seeking a capable IT professional to coordinate desktop support activities, ranging from simple tasks to more complex plans. The role provides on-site/on-call assistance to end-users within the organization's desktop computing environment to ensure timely and accurate service delivery.

Responsibilities include resolving issues for desktops, laptops, printers, and mobile devices; configuring new workstations; managing assets; and supporting remote users via VPN