IT Analyst

DSV Contract Logistics Pte. Ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

DSV Contract Logistics Pte. Ltd. in Singapore is seeking a role focused on Application & Integration for Contract Logistics operations.

You will analyze business requirements, design applications, configure WMS systems, and provide testing, training, and post-go-live support to translate warehouse processes into practical system solutions. You will collaborate with Operations, IT, and business users to implement improvements, standardize processes, and develop dashboards, automation, and

Qualifications

• Gather and analyze business requirements and translate into system solutions, reports, and enhancements.
• Support end-to-end application implementation including design, configuration, testing, deployment, and user training.
• Coordinate WMS migrations, upgrades, and change requests aligned with operations.
• Configure WMS applications and validate EDI/API requirements with Operations.
• Drive system adoption, process standardization, and continuous improvement with stakeholders.
• Develop dashboards, automation, and digital solutions to improve visibility and data quality.
• Analyze workflows and performance data to identify improvements.

Responsibilities

• Gather and analyze business requirements, translating them into effective system solutions, configurations, reports, and enhancement specifications.
• Support end-to-end application implementation, including design, configuration, testing, deployment, user training, troubleshooting, and post-go-live support.
• Support WMS migrations, upgrades and manage change requests aligned with operations requirements.
• Configure WMS applications, validate EDI/API requirements and conduct troubleshooting with Operations as necessary.
• Collaborate with Operations, IT, and business stakeholders to drive system adoption, process standardization, and continuous improvement.
• Develop reporting, dashboards, automation, and digital solutions to improve operational visibility, efficiency, and data quality.
• Identify and recommend process or system improvements through analysis of operational workflows, performance data, and business requirements.

Skills

Requirement analysis

WMS implementation

Stakeholder communication

Training users

Process improvement

Education

Bachelor's degree in Logistics / Supply Chain / Eng / IS / Data Analytics

Tools

Blue Yonder WMS Dispatcher

Job description

About the role

The role is primarily responsible for Application & Integration for Contract Logistics operations, including business requirement analysis, application design, WMS/system configuration, testing, implementation support, user training, and post-go-live support. The role works closely with Operations, IT, Project Implementation team, and business users to translate warehouse process and operational requirements into practical system solutions. The role will also support operational excellence activities such as application implementation, operational reporting, process standardization and automation.

Key responsibilities

• Gather and analyze business requirements, translating them into effective system solutions, configurations, reports, and enhancement specifications.

• Support end-to-end application implementation, including design, configuration, testing, deployment, user training, troubleshooting, and post-go-live support.

• Support WMS migrations, upgrades and manage change requests aligned with operations requirements.

• Configure WMS applications, validate EDI/API requirements and conduct troubleshooting with Operations as necessary.

• Collaborate with Operations, IT, and business stakeholders to drive system adoption, process standardization, and continuous improvement.

• Develop reporting, dashboards, automation, and digital solutions to improve operational visibility, efficiency, and data quality.

• Identify and recommend process or system improvements through analysis of operational workflows, performance data, and business requirements.

About you

• Bachelor's Degree in Logistics, Supply Chain, Engineering, Information Systems, Data Analytics, Business Analytics, or related disciplines.

• At least 2 to 4 years of relevant experience in application support, system implementation, business analysis, contract logistics operations, operational reporting, or process improvement.

• Experience in WMS implementation, warehouse system support, application configuration, logistics technology projects, or international logistics environment is required.

• Strong understanding of WMS implementation/support; Blue Yonder WMS Dispatcher experience.

• Good understanding of Contract Logistics, warehouse processes, and system-enabled operations.

• Strong capability in requirement analysis, functional design, configuration, testing, implementation support, and documentation.

• Clear communication, stakeholder management, user training, ownership, and learning agility.

• Able to communicate clearly with stakeholders at different levels.