IT Admin Executive (Mobile Application Support)

Expertise Technologies Pte Ltdexpertise-gp.com; Singapore; Hybrid; SGD 28,000 - 39,000; Full time

Job summary

Expertise Technologies Pte Ltd in Singapore is seeking an IT Admin Executive (Mobile Application Support) on a 3 months contract to support our outsourced digital programme. You will handle admin and coordination tasks across marketing, product support, and data tracking.

The role requires a diploma or above with 1–2 years in business admin/IT, and familiarity with HTML, CSS, Java, Swift, Kotlin, MSSQL, C#, VB, Python or PHP. Strong communication and MS Office skills are essential.

Qualifications

• Diploma qualifications or above with 1 to 2 years of relevant work experience.
• Proficiency with web and programming languages is an advantage.
• Strong communication and administration skills.

Responsibilities

• Coordinate with marketing to prepare briefs, gather inputs, and liaise with internal SMEs.
• Manage digital programme content, track pipelines, and meet deadlines.
• Update FAQs, monitor customer queries, and provide insights for improvements.
• Test features, review UATs, and provide basic tech support.
• Track participant data in Excel and support data cleansing and analysis.

Skills

HTML

CSS

Java

Swift

Kotlin

MSSQL

C#

VB

Python

PHP

Education

Diploma

Job description

IT Admin Executive (Mobile Application Support) [3 Months Contract]

Job overview:

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization's digital programme.

Key Responsibilities:

1. Marketing and Content Coordination

• Coordinate with marketing team to prepare briefs, gather inputs, fact check content, and liaise with internal subject matter
• Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
• Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
• Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
• Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.

2. Product Support and Quality Assurance

• Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.
• Review user acceptance tests (UATs) and conduct sanity checks.
• Provide basic tech support and troubleshooting, with a strong understanding of the digital programme's flow.

3. Monitoring and Evaluation

• Track and update participant data accurately using Excel and other tools.
• Support data cleaning, analysis, and synthesising insights to inform programme improvements.
• Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.

4. Data Tracking and Reporting

Support daily tracking and management of key data points relevant to programme performance and user engagement.

Requirements:

• Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in business administration/IT or related discipline.
• Proficiency or working knowledge in programming languages such as HTML, CSS, Java, Swift, Kotlin, MSSQL, C#, VB, Python, and PHP will be an advantage.
• Experience with user testing/IT related matters is an advantage.
• Strong communication and administration skills.
• Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.Detail oriented and meticulous
• Able to work independently and be proactive.

Working Place: Outram

Working Time: Monday to Friday: 8.30am to 6.00pm

Job Types: Full-time, Contract

Work Location: Hybrid remote in Singapore 169037