Internship - Customer Service Ops

TURBINE OVERHAUL SERVICES PTE LTD; Singapore; On-site; SGD 18,000 - 30,000; Full time

Job summary

Turbine Overhaul Services Pte Ltd in Singapore is seeking a practical, detail‑oriented analyst to support Customer Support operations within the aerospace MRO context. You will review Standard Work, map processes, and help drive digital transformation to improve efficiency and data accessibility.

The role focuses on aligning procedures with current practices, updating documentation, and supporting cross‑functional projects with Operations, Finance, and Engineering.

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Ability to analyze processes and recommend practical improvements.
• Good communication and interpersonal skills in cross-functional teams.
• Proficient with MS Office, especially Excel and PowerPoint.
• Interest in business process improvement, digital transformation, and aerospace MRO industry.

Responsibilities

• Review Customer Support Standard Work documents and assess alignment with current operational practices.
• Identify process gaps, inefficiencies, and opportunities for improvement, and recommend updates to standard work documentation.
• Support the digitization of Customer Support processes to improve efficiency and data accessibility.
• Assist in enhancing the Long-Range Planning (LRP) template to improve planning accuracy and reporting.
• Maintain and enhance the Customer Product Database to ensure data accuracy and completeness.
• Support the 1H2027 invoice checking exercise by validating invoice accuracy and identifying discrepancies.
• Participate in cross-functional process improvement initiatives with various departments to streamline workflows and improve operational effectiveness.
• Support the Customer Support team with ad hoc projects and operational tasks as assigned.

Skills

Analytical thinking

Problem-solving

Communication skills

Organizational skills

Data analytics

Education

Diploma or Undergraduate in Business, Industrial Engineering, Mechanical Engineering, Aerospace Engineering, Data Analytics, Information Systems, or related disciplines

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Responsibilities

• Review Customer Support Standard Work documents and assess alignment with current operational practices.
• Identify process gaps, inefficiencies, and opportunities for improvement, and recommend updates to standard work documentation.
• Support the digitization of Customer Support processes to improve efficiency and data accessibility.
• Assist in enhancing the Long-Range Planning (LRP) template to improve planning accuracy and reporting.
• Maintain and enhance the Customer Product Database to ensure data accuracy and completeness.
• Support the 1H2027 invoice checking exercise by validating invoice accuracy and identifying discrepancies.
• Participate in cross-functional process improvement initiatives with various departments to streamline workflows and improve operational effectiveness.
• Support the Customer Support team with ad hoc projects and operational tasks as assigned.

Requirements

• Diploma or Undergraduate in Business, Industrial Engineering, Mechanical Engineering, Aerospace Engineering, Data Analytics, Information Systems, or related disciplines.
• Proficient in Microsoft Office applications, particularly Microsoft Excel and PowerPoint.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to analyze processes and recommend practical improvements.
• Good communication and interpersonal skills with the ability to work effectively in a cross‑functional environment.
• Self‑motivated, organized, and able to manage multiple tasks independently.
• Interest in business process improvement, digital transformation, and the Aerospace MRO industry.

Learning Outcome

• Gain exposure to Customer Support operations within the Aerospace Maintenance, Repair & Overhaul (MRO) industry.
• Develop practical experience in business process mapping, standard work development, and continuous improvement methodologies.
• Learn how digital transformation initiatives improve operational efficiency and data management.
• Gain hands‑on experience in planning support, database management, and invoice validation processes.
• Build cross‑functional collaboration skills by working with Operations, Finance, Engineering, and other support functions.
• Develop analytical, project management, and problem‑solving skills through participation in continuous improvement initiatives.