Customer Business Executive

5G-Starlink Pte.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

5G-Starlink Pte. in Singapore seeks a Customer Business Executive to manage orders, pricing, delivery and invoicing for key aerospace customers. You will coordinate with internal teams and external partners to ensure commitments are met and invoicing is accurate.

The role emphasizes cost control, warranty administration, and continuous improvement through cross-functional collaboration, requiring a degree in engineering and 2 years aerospace experience.

Qualifications

• Degree in Engineering with 2 years aerospace business experience.
• Strong ownership and responsibility in work.
• Ability to build relationships internally and externally.
• Excellent communication and interpersonal skills.
• Proficient in MS Office; SAP advantageous.

Responsibilities

• Communicate with customers on orders, including delivery commitments, pricing and engine status.
• Develop innovative support packages for commercial issues encountered by customers.
• Ensure payment for completed work is in line with contractual obligation.
• Resolution of invoice queries in line with agreed business objectives.
• Represent customers in internal meetings to ensure customer requests and concerns are addressed.
• Conduct periodic business reviews with customers.
• Administer warranty claims on behalf of customers.
• Manage ad-hoc requests from customers, including organizing line support and parts trading.
• Accountable for production of customers cost estimates, accuracy and timeliness of all invoices.
• Work closely with internal and external stakeholders to identify cost saving opportunities.
• Driving / supporting the identification of activities, measures and projects for continuous improvement.
• Ensure that Customer Business Excellence is delivered throughout the business.

Skills

Interpersonal skills

Relationship building

Communication

Independent worker

Multi-tasking

Ownership

Proactive issue management

Education

Engineering degree

Tools

SAP

MS Office

Office 365

Job description

About the job Customer Business Executive

Responsibilities

• Communicate with customers on all aspects of orders, such as delivery commitments, pricing and engines status
• Develop innovative overall support packages for commercial issues encountered by customers
• Ensure payment for completed work is in line with contractual obligation
• Resolution of invoice queries in line with agreed business objectives
• Represent customers in internal meetings to ensure customers requests and concerns are duly addressed
• Conduct periodic business reviews with customers
• Administer warranty claims on behalf of customers
• Manage ad-hoc requests from customers, including organizing line support and parts trading
• Accountable for production of customers cost estimates, accuracy and timeliness of all invoices
• Work closely with various internal and external stakeholders to identify cost saving opportunities
• Driving / supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement
• Ensure that Customer Business Excellence is delivered throughout the business
  

Requirement

• Min Degree, preferably in Engineering with 2 years aerospace business experience
• Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results
• Ability to build relationships both internally and externally
• Proficient in MS Office applications & Office 365 platforms, experience in SAP will be advantageous
• Excellent interpersonal and communication skills
• Able to work independently in a fast-paced environment
• Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity