International IT Support Engineer
OCBC (Singapore)
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Benefits offered by this job
Job summary
OCBC Bank is seeking an International IT Support Engineer to govern and coordinate technology risk across its global offices. You will ensure alignment with security standards and regulatory expectations while supporting technology initiatives and cross-border collaboration.
The role emphasizes governance, risk management, and incident coordination within a banking environment, with opportunities for growth in a dynamic, transformation-driven team.
Qualifications
- Bachelor's degree in Computer Science, IT, Cybersecurity, or related field.
- At least 3 years of experience in IT governance, technology risk, infrastructure support, IT operations, cybersecurity, or compliance.
- Experience in banking, financial services, or payment environments is preferred.
- Familiarity with ITIL practices and service management frameworks.
- Experience supporting audits, regulatory reviews, risk assessments, and remediation tracking.
Responsibilities
- Provide governance and compliance support to international offices.
- Coordinate IT risk management activities across international sites.
- Support audits, regulatory reviews, and evidence collection.
- Coordinate incident, change, and asset management activities as required.
- Ensure alignment with Group technology standards and security requirements.
Skills
Education
Tools
Job description
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Imagine being part of a team that builds innovative digital solutions for one of Asia's leading banks. As a IT Support Engineer at OCBC, you'll have the opportunity to work on cutting-edge projects that transform the way we deliver financial services. You'll be part of a collaborative team that values creativity, innovation, and continuous learning.
The International IT Support Engineer provides technology governance, operational oversight, and support to the Group's international offices. The role helps ensure alignment with Group technology standards, policies, security requirements, and operational processes, while acting as a key liaison between Group Technology and overseas offices.
The role also supports the implementation and coordination of Group technology initiatives across OCBC international locations.
- Support international offices in complying with Group technology policies, standards, and governance requirements.
- Perform periodic reviews and assessments to evaluate alignment with Group standards and applicable regulatory expectations.
- Track remediation activities and follow up on identified gaps, risks, and agreed actions.
- Act as a primary point of contact between Group Technology and international offices for technology-related matters.
- Provide guidance and coordination support across endpoint technology, infrastructure, Internet of Things (IoT), cybersecurity, IT operations, governance, and technology risk.
- Coordinate and facilitate effective communication between local offices and relevant Group Technology teams.
- Support technology risk management activities across international offices.
- Identify, assess, track, and escalations technology and operational risks in accordance with established processes.
- Promote awareness of cybersecurity, operational resilience, and technology risk management practices.
- Support audit and regulatory review preparation, evidence collection, issue remediation, and closure tracking.
- Coordinate periodic reviews of technology documentation, operational manuals, server inventories, and infrastructure standards.
- Support alignment of server rooms, equipment rooms, and other technology facilities with Group standards and security requirements.
- Support incident, problem, change, and asset management activities, as required.
Monitor operational issues and coordinate with relevant teams to support timely resolution and continuous improvement
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related discipline.
- At least three years of relevant experience in IT governance, technology risk, infrastructure support, IT operations, cybersecurity, or compliance.
- Experience in banking, financial services, or payment environments is preferred.
- Familiarity with ITIL practices and service management frameworks.
- Experience supporting audits, regulatory reviews, risk assessments, and remediation tracking.
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
- Competitive base salary.
- A suite of holistic, flexible benefits to suit every lifestyle.
- Community initiatives.
- Industry-leading learning and professional development opportunities.
- Equal opportunity.
- Fair employment.
- Selection based on ability and fit with our culture and values.
- Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
- Competitive base salary.
- A suite of holistic, flexible benefits to suit every lifestyle.
- Community initiatives.
- Industry-leading learning and professional development opportunities.
- Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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