International IT Support Engineer

OCBC; Singapore; On-site; SGD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development

Employee wellbeing

Job summary

OCBC is seeking an IT Support Engineer to support its international offices with governance, risk management, and operational IT services. You will coordinate across infrastructure, cybersecurity, and IT operations to ensure alignment with Group standards.

You will assist in audits, risk assessments, and remediation tracking while promoting cyber resilience and regulatory compliance across OCBC’s global locations.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• At least three years in IT governance, technology risk, or infrastructure support.
• Experience in banking or financial services is preferred; familiarity with ITIL and service management is a plus.

Responsibilities

• Ensure compliance with Group technology policies, standards, and governance requirements.
• Perform periodic reviews and assessments; track remediation actions and gaps.
• Act as primary liaison between Group Technology and international offices for technology matters.
• Support incident, problem, change, and asset management activities; coordinate with teams for timely resolution.
• Promote cybersecurity awareness and operational resilience across international offices.
• Assist audit and regulatory review preparations and evidence collection.

Skills

IT governance

Technology risk

Infrastructure support

Cybersecurity

IT operations

Compliance

ITIL practices

Audits

Education

Bachelor’s degree in Computer Science

Tools

ITIL

Endpoint security

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Imagine being part of a team that builds innovative digital solutions for one of Asia’s leading banks. As a IT Support Engineer at OCBC, you’ll have the opportunity to work on cutting-edge projects that transform the way we deliver financial services. You’ll be part of a collaborative team that values creativity, innovation, and continuous learning.

How you succeed
The International IT Support Engineer provides technology governance, operational oversight, and support to the Group’s international offices. The role helps ensure alignment with Group technology standards, policies, security requirements, and operational processes, while acting as a key liaison between Group Technology and overseas offices.

The role also supports the implementation and coordination of Group technology initiatives across OCBC international locations.

What you do

Technology Governance and Compliance

• Support international offices in complying with Group technology policies, standards, and governance requirements.
• Perform periodic reviews and assessments to evaluate alignment with Group standards and applicable regulatory expectations.
• Track remediation activities and follow up on identified gaps, risks, and agreed actions.

International Office Support

• Act as a primary point of contact between Group Technology and international offices for technology-related matters.
• Provide guidance and coordination support across endpoint technology, infrastructure, Internet of Things (IoT), cybersecurity, IT operations, governance, and technology risk.
• Coordinate and facilitate effective communication between local offices and relevant Group Technology teams.

Technology Risk and Security

• Support technology risk management activities across international offices.
• Identify, assess, track, and escape technology and operational risks in accordance with established processes.
• Promote awareness of cybersecurity, operational resilience, and technology risk management practices.

Audit and Review Management

• Support audit and regulatory review preparation, evidence collection, issue remediation, and closure tracking.
• Coordinate periodic reviews of technology documentation, operational manuals, server inventories, and infrastructure standards.

Infrastructure and Operations Oversight

• Support alignment of server rooms, equipment rooms, and other technology facilities with Group standards and security requirements.
• Support incident, problem, change, and asset management activities, as required.
• Monitor operational issues and coordinate with relevant teams to support timely resolution and continuous improvement

Who you are

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related discipline.
• At least three years of relevant experience in IT governance, technology risk, infrastructure support, IT operations, cybersecurity, or compliance.
• Experience in banking, financial services, or payment environments is preferred.
• Familiarity with ITIL practices and service management frameworks.
• Experience supporting audits, regulatory reviews, risk assessments, and remediation tracking.

Who we are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.