International IT Support Engineer

OCBC Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible benefits

Professional development

Learning opportunities

Job summary

OCBC Group is seeking an International IT Support Engineer to govern, oversee, and support technology across OCBC international offices. You will help ensure policy compliance, security, and operational resilience, while coordinating with Group Technology teams on infrastructure, IoT, and IT operations.

The role requires 3+ years in IT governance, risk, infrastructure, or cybersecurity, with banking experience preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related discipline.
• At least three years of experience in IT governance, technology risk, infrastructure support, IT operations, cybersecurity, or compliance.
• Experience in banking, financial services, or payment environments is preferred.
• Familiarity with ITIL practices and service management frameworks.

Responsibilities

• Technology Governance and Compliance: support international offices in complying with policy, standards, and governance requirements; perform reviews to evaluate alignment with standards; track remediation activities and follow-up actions.
• International Office Support: be primary contact between Group Technology and international offices; provide guidance across endpoint tech, infrastructure, IoT, cybersecurity, IT operations, governance, and technology risk.
• Technology Risk and Security: support risk management activities and identify, assess, track, and elevate risks; promote cybersecurity and resilience practices.
• Audit and Review Management: assist with audit/regulatory reviews, evidence collection, issue remediation, and closure tracking; coordinate reviews of tech documentation and inventories.
• Infrastructure and Operations Oversight: align server rooms and facilities with standards; support incident, problem, change, and asset management; monitor issues and coordinate timely resolution.

Skills

IT governance

Technology risk

Infrastructure support

IT operations

Cybersecurity basics

Audits & compliance

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

ITIL practices

Service management

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why Join

Imagine being part of a team that builds innovative digital solutions for one of Asia's leading banks. As a IT Support Engineer at OCBC, you'll have the opportunity to work on cutting‑edge projects that transform the way we deliver financial services. You'll be part of a collaborative team that values creativity, innovation, and continuous learning.

How you succeed

The International IT Support Engineer provides technology governance, operational oversight, and support to the Group's international offices. The role helps ensure alignment with Group technology standards, policies, security requirements, and operational processes, while acting as a key liaison between Group Technology and overseas offices. The role also supports the implementation and coordination of Group technology initiatives across OCBC international locations.

What you do

Technology Governance and Compliance

• Support international offices in complying with Group technology policies, standards, and governance requirements.
• Perform periodic reviews and assessments to evaluate alignment with Group standards and applicable regulatory expectations.
• Track remediation activities and follow up on identified gaps, risks, and agreed actions.

International Office Support

• Act as a primary point of contact between Group Technology and international offices for technology‑related matters.
• Provide guidance and coordination support across endpoint technology, infrastructure, Internet of Things (IoT), cybersecurity, IT operations, governance, and technology risk.
• Coordinate and facilitate effective communication between local offices and relevant Group Technology teams.

Technology Risk and Security

• Support technology risk management activities across international offices.
• Identify, assess, track, and elevate technology and operational risks in accordance with established processes.
• Promote awareness of cybersecurity, operational resilience, and technology risk management practices.

Audit and Review Management

• Support audit and regulatory review preparation, evidence collection, issue remediation, and closure tracking.
• Coordinate periodic reviews of technology documentation, operational manuals, server inventories, and infrastructure standards.

Infrastructure and Operations Oversight

• Support alignment of server rooms, equipment rooms, and other technology facilities with Group standards and security requirements.
• Support incident, problem, change, and asset management activities, as required.
• Monitor operational issues and coordinate with relevant teams to support timely resolution and continuous improvement.

Who you are

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related discipline.
• At least three years of relevant experience in IT governance, technology risk, infrastructure support, IT operations, cybersecurity, or compliance.
• Experience in banking, financial services, or payment environments is preferred.
• Familiarity with ITIL practices and service management frameworks.
• Experience supporting audits, regulatory reviews, risk assessments, and remediation tracking.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Equal opportunity.

Fair employment.

Selection based on ability and fit with our culture and values.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.