Intern, Technology Business Enablement

SATS Ltd.; Singapore; On-site; SGD 17,000 - 29,000; Full time

Job summary

SATS Ltd., headquartered in Singapore, invites an Intern to support the Technology Business Enablement team at AirFreight Terminal 5. You will help identify data sources, map data flows, and document data ownership and usage for the Intelligent Operations Center (IOC) project.

Gain hands-on experience in data analytics, process mapping and data governance while contributing to project discussions and documentation.

Qualifications

• Pursuing a Diploma or Bachelor's degree in IT, CS, IS, data analytics or related field.
• Strong interest in data, technology and how information flows across processes.
• Good analytical and problem-solving skills with ability to synthesize information from multiple sources.
• Comfortable engaging with stakeholders to gather and clarify information.
• Good documentation and presentation skills with attention to detail.

Responsibilities

• Identify and document data sources across business functions and systems.
• Engage data owners and stakeholders to understand data source, purpose and usage.
• Map data flows from source systems to downstream applications and IOC use cases.
• Develop and maintain a data inventory and mapping documentation.
• Identify data gaps and quality issues and coordinate with stakeholders.
• Create data-layer and data-flow diagrams describing data structure and movement.
• Consolidate findings and prepare materials for project discussions and reviews.

Skills

Analytical skills

Problem solving

Stakeholder communication

Documentation skills

Attention to detail

Organizational skills

Education

Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics or related field

Tools

Microsoft Excel

PowerPoint

Visio

Job description

Job Title: Intern, Technology Business Enablement

Job Location: AirFreight Terminal 5

Job Description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Support the Intelligent Operations Center (IOC) project in identifying and documenting data sources across different business functions and operational systems.
• Engage with respective data owners and stakeholders to understand the source, ownership, purpose, availability and usage of operational data.
• Map data flows from source systems through the relevant data layers to downstream applications, analytics and IOC use cases.
• Develop and maintain a data inventory and data mapping documentation, including data elements, source systems, interfaces and data ownership.
• Identify data gaps, duplication and potential data quality issues, and work with the relevant stakeholders to clarify the information.
• Support the development of data-layer and data-flow diagrams to provide a clear view of how data is structured and flows across the IOC ecosystem.
• Consolidate findings from different stakeholders and prepare documentation and presentation materials for project discussions and reviews.

Key Requirements

• Currently pursuing a Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics or a related discipline.
• Strong interest in data, technology, systems integration and understanding how information flows across business processes.
• Good analytical and problem-solving skills, with the ability to understand and organise information from multiple sources.
• Comfortable communicating and engaging with different stakeholders to gather and clarify information.
• Good documentation and presentation skills, with attention to detail and accuracy.
• Familiarity with Microsoft Excel, PowerPoint and Visio or other process/data-mapping tools would be an advantage.
• Able to work independently, organise information systematically and follow up with stakeholders when information is incomplete.