Intern, Support Operations, Merchants

Grab; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Grab in Singapore is seeking a results-oriented Operations Associate to lead small end-to-end projects, refine workflows, merchant onboarding flows, and payout support. You will analyze operational metrics with SQL and Excel to identify bottlenecks, propose data-driven improvements, and present business cases to stakeholders across cross-functional teams.

Collaborate with Account Managers and adjacent teams to ensure operational readiness for merchant products and related processes in a

Qualifications

• Bachelor's degree in Business or related field.
• Demonstrate project management skills to lead concurrent projects independently.
• Apply foundational data analysis skills using Excel, SQL, or similar tools.
• Manage a variety of stakeholders effectively across cross-functional teams.

Responsibilities

• Lead end-to-end operational projects from problem definition to post-launch monitoring.
• Document, visualize, and refine operational workflows, onboarding flows, and support processes.
• Partner with Account Managers and teams on operational readiness for merchant products and payouts.
• Analyze operational metrics using SQL and Excel to identify bottlenecks and improvements.
• Build presentation decks communicating project updates and key takeaways to stakeholders.

Skills

Project management

Stakeholder management

Data analysis

Communication

Education

Bachelor's degree in Business or related field

Tools

SQL

Excel

Job description

What you'd do:

• Lead small end-to-end operational projects from problem definition through post-launch monitoring.
• Document, visualize, and refine operational workflows, merchant onboarding flows, and support processes.
• Partner with Account Managers and adjacent teams on operational readiness for merchant products and payouts.
• Analyze operational metrics using SQL and Excel to identify bottlenecks and propose data-driven improvements.
• Build presentation decks communicating project updates, business cases, and key takeaways to stakeholders.

What they want:

• Hold a Bachelor's degree in Business or a related field.
• Demonstrate project management skills to lead concurrent projects independently.
• Apply foundational data analysis skills using Excel, SQL, or similar tools.
• Manage a variety of stakeholders effectively across cross-functional teams. Hold a Bachelor's degree in Business or a related field.

Demonstrate project management skills to lead concurrent projects independently.

Apply foundational data analysis skills using Excel, SQL, or similar tools.

Manage a variety of stakeholders effectively across cross-functional teams.