Intern, Service Order Management

Rolls-Royce; Singapore; Sur place; SGD 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive allowance

Full-time internship

Global exposure

Résumé du poste

Rolls-Royce offers a 6-month internship in our Aftermarket Supply Chain team in Singapore, providing hands-on experience across order fulfilment, parts supply, logistics, and customer service. You'll work with cross-functional colleagues on real projects and learn end-to-end processes from quote to payment.

You'll gain exposure to SAP, ERP systems, and inventory planning while developing professional skills in communication, collaboration, and problem-solving within a global manufacturing

Qualifications

• Currently pursuing an undergraduate degree in Supply Chain, Logistics, Business Administration, Engineering, or related field.
• Strong communication and interpersonal skills with the ability to collaborate across diverse teams and cultures.
• Willingness to commit to a full-time six-month internship and to work from the Singapore office.

Responsabilités

• Process and manage service and spare parts enquiries and orders for internal and external distributors, service partners, and regional customers.
• Coordinate with technical specialists to ensure accurate quotes, BoMs, maintenance kits, and tooling recommendations.
• Collaborate with inventory planning, procurement, warehouse and logistics to monitor order fulfilment and timely delivery.
• Track orders through the Order-to-Cash cycle from receipt to invoicing and payment collection.
• Assist in administration and follow-up of spare parts warranty claims until case closure.
• Support continuous improvement to enhance efficiency and customer experience.

Connaissances

Communication

Interpersonal skills

Excel

PowerPoint

SAP

Formation

Undergraduate degree

Outils

SAP

ERP systems

Description du poste

Allowance: Competitive allowance dependent on education background

At Rolls-Royce we are committed to always being a force for progress; powering, protecting and connecting people everywhere.

Our Internship programmes are designed to help you build your career from day one. You'll work on meaningful projects, learn from experienced colleagues and develop the skills to make a real impact. That's Infinite Potential.

Role overview:

Join our global Aftermarket Supply Chain team and gain hands‑on experience in managing the end‑to‑end order fulfilment process for spare parts across an international distribution network. This internship offers valuable exposure to supply chain operations, customer service, logistics, inventory planning, technical support, finance, and cross‑functional collaboration within a global manufacturing environment.

Opportunities to work alongside experienced professionals and collaborate with colleagues across multiple functions to ensure customers receive the right parts, at the right time, while supporting an efficient Order-to-Cash process.

What you'll be doing:

• Supporting the processing and management of service and spare parts enquiries and customer orders for internal and external distributors, service partners, and regional customers
• Coordinating with technical specialists to ensure parts quotations, Bills of Materials (BoM), maintenance kits, and tooling recommendations are accurate and aligned with customer requirements
• Collaborating with inventory planning, procurement, warehouse, and logistics teams to monitor order fulfilment and ensure timely delivery
• Tracking customer orders throughout the Order-to-Cash cycle, ensuring efficient execution from order receipt to invoicing and payment collection
• Assisting in the administration and follow‑up of spare parts warranty claims, working with internal stakeholders until case closure
• Supporting continuous improvement initiatives by identifying opportunities to enhance operational efficiency, customer experience, and process effectiveness
• Building strong working relationships with regional stakeholders and contributing to a collaborative, customer‑focused team environment

Who we're looking for:

• Undergraduate currently pursuing a degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related discipline
• Strong communication and interpersonal skills with the ability to collaborate across diverse teams and cultures
• Positive learning attitude, self-motivated, and willing to take initiative.
• Good organisational skills with the ability to manage multiple priorities while maintaining attention to detail
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Knowledge of SAP (Sales & Distribution module), ERP systems, Incoterms, international shipping, or spare parts supply chain operations will be an advantage
• Able to commit to a full‑time six‑month internship
• Able to work from our Tukang (Jurong), Singapore office

Our behaviours drive us - we put safety first, do the right thing, keep it simple and make a difference. We’ll expect that of you, too.

What we offer:

• Meaningful work from day one, with the support to help you succeed
• A culture that invests in your personal and professional development
• The chance to grow your skills while working on real projects in a global company
• Exposure to end‑to‑end business processes including customer order management, logistics, inventory planning, finance, and technical support

Join us and help create the technologies that will shape tomorrow. If you're ready to learn, grow and make a lasting difference from day one, we'd love to hear from you.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.