Intern, IT Operations Support

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 11,000 - 18,000; Part time

Job summary

Marina Bay Sands in Singapore is offering an IT Support Internship focused on end-user compute support, incident handling, and system imaging using SCCM.

You will work shifts including mornings, afternoons, overnights, weekends and holidays to support guests and staff. Applicants must be full-time matriculated students; internship should contribute to graduation requirements.

Qualifications

• Must be a full-time matriculated student and internships contribute to graduation requirements.
• Experience with diagnostic software/tools is preferred.
• Excellent customer service and communication skills.

Responsibilities

• Daily incident/service request ticket handling via company ticketing system
• Imaging of laptop/desktop via SCCM
• Software installation via SCCM
• Perform Windows patches via SCCM
• Install computer hardware and peripherals on user premises
• Investigate and research PC hardware/software problems
• Adhere to attendance guidelines and company policies
• Perform PC hardware and software troubleshooting
• Handle deployment for hardware like monitors, laptops, printers, mobile devices
• Report to team lead on daily ticket updates
• Other tasks as assigned by the Company
• Any other tasks or works as and when requested & assigned by the Company

Skills

Diagnostic tools

Customer service

Communication

Education

Matriculated student

Tools

SCCM

Job description

Job Responsibilities

• Daily incident/service request ticket handling via company ticketing system
• Imaging of laptop/desktop via company standard tools such as SCCM
• Software installation via company standard tool such as SCCM
• Perform windows patches via company standard tool such as SCCM
• Responsible for the installation of computer hardware and peripheral components such as monitors, keyboard, printers, scanners and other client devices on user's premises
• Investigate and research solutions for PC hardware and software problems
• Adhere to attendance guidelines of the job and to departmental and company policies
• Perform PC hardware and software troubleshooting
• Handle physical deployment for hardware such as monitor/laptop/desktops/printers/mobile devices
• Report to team lead on daily ticket updates
• Any other tasks or works as and when requested & assigned by the Company

Job Requirements

Education & Certification

Applicant must be a full-time matriculated student. Internship should contribute to school graduation requirements

Experience

• Experience in the use of diagnostic programs and tools

Other Prerequisites

• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on weekends and public holidays
• Good customer service and communication skills
• Well-presented and professional in appearance, as the role involves guest interaction.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Company Overview

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.