MBS ASPIRE, Front Office

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

605 Marina Bay Sands Pte Ltd is seeking a Front Office professional in Singapore. You will oversee Front Office operations, ensuring high service standards and guest satisfaction. Your role includes training, managing budgets, and leading audits to enhance processes.

Ideal candidates are undergraduates or recent graduates, with a guest-centric mindset and potential for leadership. We promote a dynamic and inclusive team environment, committed to providing exceptional service and operational excellence.

Qualifications

• Diploma or Degree undergraduate in your final year or a recent graduate.
• Less than 2 years of working experience.
• Ambitious and forward-thinking with leadership potential.

Responsibilities

• Develop deep knowledge of Front Office operations and service excellence.
• Conduct regular audits and inspections for continuous improvement.
• Resolve guest concerns with empathy, turning negative feedback into positive experiences.
• Oversee operations and lead operational audits for compliance with brand standards.

Skills

Leadership potential

Guest-centric mindset

Collaboration

Strong communication

Education

Diploma or Degree undergraduate

Tools

Opera PMS

Job description

Job Summary

At Marina Bay Sands, the Front Office is more than a point of check‑in – it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service. Upon successful completion and performance review, aspirers may be placed into a junior leadership role.

Job Responsibilities

• Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.
• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands‑on experience, ensuring you understand the "why" behind every interaction.
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations.
• Work closely with cross‑functional teams to understand how synergy creates exceptional experiences.
• Oversee Front Office operations, ensuring every process reflects world‑class standards and guest satisfaction.
• Conduct impactful pre‑shift briefings that energise the team and align everyone toward shared goals.
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
• Review manpower allocation and overtime strategically to maintain efficiency and team well‑being.
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.
• Select a primary area of specialization (Front Desk, Group Operations, Room Control, Front Office Accounts, or Training) and become a trusted expert in that field.
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
• Manage budgets and resources strategically, ensuring operational performance aligns with organisational goals.
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
• Champion sustainability initiatives and leverage technology to optimise workflows.

Development Outcomes

• Operational Expertise – In‑depth insights on end‑to‑end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.
• Leadership Skills – Confidence in leading teams, conducting pre‑shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.
• Guest‑Centric Mindset – Ability to anticipate guest needs, personalise experiences through accurate profiling, and resolve concerns with empathy and efficiency.
• Business Acumen – Exposure to budgeting, cost control, and resource optimisation; data‑driven decisions and strategic planning to enhance operational performance and profitability.
• Innovation and Process Enhancement – Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

• Education & Certification – Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate.
• Experience – Less than 2 years of working experience.
• Other Prerequisites – Ambitious, forward‑thinking, with leadership potential and a growth mindset; collaborative, confident, and thriving in dynamic team environments; curious and adaptable, with a desire to learn across diverse functions; driven by excellence and pride in delivering exceptional service.

EEO Statement

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.