Intern, CX - Events & Conference Management

Marina Bay Sands; Singapore; On-site; SGD 10,000 - 13,000; Full time

Job summary

Marina Bay Sands in Singapore offers an internship within the CX Event Management team to support coordination from contract to completion. You will assist CX Event Managers in delivering exceptional experiences for clients and delegates.

We seek a full-time matriculated student committed for at least 6 months, with strong customer relationship skills, attention to detail, and a positive, collaborative attitude in a fast-paced environment.

Qualifications

• 6 months minimum commitment for internship.
• Applicant must be a full-time matriculated student.
• Internship must contribute to school graduation requirements.

Responsibilities

• Be part of a team of CX Event Managers who coordinate between clients and internal stakeholders/services for all event matters from signed agreement to event completion.
• Support event managers to enhance and optimize clients and delegates’ event experience with the Centre.
• Handle Event Business Management Software (EBMS).
• Handle Point of Sale system (POS).
• Handle Service Now service management system for online processes such as finance Debit Credit requests and carpark requests.
• Generate Event Summary and WSH reports on Event Portal.
• Generate and distribute Banquet Event Orders (BEO), change orders and group resumes.
• Work with CAD for floorplans with technical team.
• Prepare Proforma invoices for upsell orders and services.
• Collaborate with Group Reservations, Credit, Meeting Services, Banquets, and external vendors.
• Coordinate with CX Managers and other departments to fulfill organizers’ requests timely and thoroughly.

Skills

CRM skills

Customer service

Attention to detail

Teamwork

Professional demeanor

Education

6 months commitment

Full-time matriculated student

Internship aligned with graduation requirements

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Be a part of a team of CX Event Managers who are the central coordinating personnel between our clients and our internal stakeholders or service providers for all event related matters commencing from the receipt of a signed contractual agreement to the event’s completion. To support the event managers to enhance and optimize the clients and delegates’ event experience with the Centre.

• To handle Event Business Management Software (EBMS)
• To handle Point of Sale system (POS)
• To handle Service Now service management system (online business processes/ documents) such as finance Debit Credit request, Carpark request, etc.
• To generate Event Summary and WSH reports on Event Portal
• To generate and distribute Banquet Event Orders (BEO), change orders and group resume
• To work with technical team on Computer Assisted Drawings (CAD) for floorplans
• To do Proforma invoice for upsell orders and services
• To work with Group Reservations, Credit, Meeting Services, Banquets, and external vendors
• To work closely with CX Managers and other related departments to ensure organizer’s requests are followed through and completed timely and in a thorough manner as directed by Supervisory Manager
• To attend scheduled departmental meetings and daily briefing as required
• To perform administrative support to CX Managers as requested and support any written correspondence or office tasks that is required
• Suggest ideas to improving work processes within the department and other departments
• Interpret the needs of the guests, ensure needs are met with guest satisfaction
• Minutes taking

Job Requirements

Education & Certification

• Minimum commitment of 6 months
• Applicant must be a full-time matriculated student
• Internship must contribute to school graduation requirements

Experience

• No experience required as training will be provided

Other Prerequisites

• Good Customer Relationship Management Skills
• Well-groomed and professional disposition
• Attention to detail, task orientated
• Teamwork, able to work well with others
• Warm, friendly, and positive
• Able to work in a fast-paced environment / work under stressful conditions

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.