Intern - Customer Care

Philips International; Singapore; On-site; SGD 13,000 - 27,000; Part time

Job summary

Philips Singapore is seeking an Intern for Customer Care to assist in departmental support processes and stakeholder collaboration. The role involves contributing to daily operations, data analysis, and documentation, while gaining exposure to ongoing projects in a health-technology environment.

Ideal candidates are active Diploma students with strong Microsoft Office skills and a keen eye for detail, ready to contribute to process improvements and regulatory-ready documentation.

Qualifications

• Diploma in any discipline is required; active student status at a local polytechnic is preferred.
• Strong written and verbal communication skills.
• Ability to organize documents and manage records.
• Analytical mindset to identify patterns and propose improvements.
• Proficiency with Microsoft Office and standard office software.

Responsibilities

• Aids in managing a dedicated departmental support process impacting Philips medical-tech products through collaboration with stakeholders.
• Supports day-to-day activities with strategic, operational, and administrative tasks.
• Conducts research on trends and best practices to support project direction.
• Analyzes data to identify trends and provide actionable recommendations.
• Participates in meetings, captures minutes, and communicates decisions and actions.

Skills

Stakeholder Management

Business Acumen

Document Management

Root Cause Analysis

Research & Analysis

Documentation & Reporting

Microsoft Office

Education

Diploma in any discipline

Job description

Intern - Customer Care Job Description Job Responsibilities

• Aids in the management of a dedicated departmental support process which has an indirect impact on Philips’ med-tech products (e.g. audit processes within Finance) by collaborating with different stakeholders to ensure smooth operations, demonstrating great inter-personal and communication skills.


• Supports the day-to-day activities of a dedicated department, typically involving strategic, operational and/or administrative tasks etc. to meet dynamic environment and continuous improvement goals, exercising autonomy within established procedures.


• Conducts research on relevant topics and areas as requested by the manager/supervisor by investigating current trends, industry best practices and competitive landscape to provide comprehensive insights and support the strategic direction of ongoing projects and initiatives.


• Analyzes data related to departmental projects as requested by the manager/supervisor, identifying significant trends, patterns, and anomalies, and delivering actionable recommendations that drive data-informed decision-making.


• Participates in team meetings, contributing innovative ideas and strategic input, while also capturing detailed minutes that accurately reflect discussions, decisions, and action items, ensuring effective communication and follow-up within the team.


• Assists in preparation and presentation of reports or findings for internal and external stakeholders as required by manager/supervisor, ensuring that all findings are presented with utmost accuracy and clarity.


• Organizes and maintains departmental documentation and files by systematically categorizing and filing records, reports, and other essential documents to ensure they are easily accessible and retrievable, thereby enhancing the department's operational efficiency and compliance with regulatory requirements.


• Maintains up to date knowledge of industry trends, developments, and best practices and learns technical skills related to industry, exhibiting a commercial and growth mindset.

Education and Skills

Minimum required Education: Diploma in any discipline (an active student status at a local Polytechnic)

Preferred Skills:

• Stakeholder Management


• Business Acumen


• Document Management


• Root Cause Analysis (RCA)


• Research & Analysis


• Documentation & Reporting


• Microsoft Office

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Equal Opportunity Statement

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights