Intern, Business Analyst

Johnson Controls, Inc.; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

Johnson Controls is seeking a Business Analyst Intern in Singapore to monitor and analyze KPIs for APAC Service Operations. You will work under the Director, Service Operational Excellence, supporting continuous improvement and standard work development.

You should have a Bachelor's in business, engineering, or data science, strong Excel skills, and an interest in Power BI. This internship offers exposure to Kaizen projects, data analytics, and cross-functional collaboration across APAC.

Qualifications

• Bachelor’s degree in business, engineering, or data science & analytics.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint.
• Knowledge and interest in PowerBI and coding preferred.
• Strong critical thinking, analytical and problem-solving skills.
• Exceptional communication skills, both written and verbal.
• Good learning attitude to accumulate business acumen and understanding of organizational issues and challenges.

Responsibilities

• Monitor, analyze, and communicate KPIs for APAC Service Operations.
• Provide analysis to establish standard work and identify improvements.
• Create process maps to visualize work processes and identify improvements.
• Collect and analyze data using statistical techniques and applications.
• Propose and implement Lean solutions with affected teams.
• Apply business acumen to provide actionable insights and monitor KPIs for cross-functional stakeholders in APAC.
• Benchmark across APAC to identify best practices and areas for continuous improvement.

Skills

Excel

Analytical thinking

Communication skills

Learning attitude

Problem-solving

Education

Bachelor’s degree in business, engineering, or data science & analytics

Tools

PowerBI

Coding

Job description

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What will you do:

The position reports to the Director, Service Operational Excellence, APAC and is a key contributing member who will monitor, analyze, and communicate KPIs (key performance indicators) for Service Operations, to various stakeholders in APAC. The Business analyst intern will also provide analysis to establish standard work (scope, sequence & timing), based on best practices, and identify areas for continuous improvement.

How will you do it:

• Support Continuous Improvement initiatives and co-lead Kaizen projects, impacting business transactions and field service operations for the APAC Services business by:
• Creating process maps to aid visualization of work processes and identify areas of improvement
• Collecting and analyzing data using statistical/data management techniques and applications
• Proposing and implementing Lean solutions with affected teams
• Apply business acumen and analytical skills to provide actionable insights, towards stronger operational excellence performance, by:
• Monitoring and analyzing KPIs while maintaining routine (monthly) reporting of enterprise Service Operations KPIs, to various cross-functional stakeholders in APAC
• performing benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in the various countries/markets

What we look for:

• Bachelor’s degree in business, engineering, or data science & analytics
• Advanced proficiency in office business applications: Microsoft Excel, Word, PowerPoint
• Knowledge and interest in PowerBI and coding preferred
• Strong critical thinking, analytical and problem-solving skills
• Exceptional communication skills, both written and verbal
• Good learning attitude to accumulate: business acumen and undestanding of organizational issues and challenges