Intelligent Optimization Lead, Continuous Improvement

microsoft operations pte ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Microsoft seeks a Frontier Intelligent Optimization SME to establish a permanent optimization rhythm, redesign workflows, and embed improvements with clear ownership. You will analyze signals, refine prompts, and direct agent configurations to raise value across engagements.

You will partner with operators and business owners to ensure new ways of working stick, fade the engagement into a sustainable cadence, and drive ROI through disciplined execution.

Qualifications

• Bachelor’s or Master’s degree in CS/IT/Engineering or equivalent with relevant experience.
• Proven track record in continuous improvement programs delivering measurable results.
• Hands-on kaizen, Lean, or similar facilitation experience.
• Experience establishing standard work, ownership models, and execution cadences.
• Experience with QA or evaluation practices for production systems.
• Ability to read operational/adoption metrics and translate into improvements.
• Strong facilitation and stakeholder-management skills across business and technical teams.
• Ability to embed new ways of working into daily operations with operators.

Responsibilities

• Establish and run the Intelligent Optimization Framework as a permanent, always-on operating rhythm.
• Redesign workflows and run structured improvement cycles with feedback loops.
• Embed new ways of working into standard work with clear ownership.
• Read Copilot Dashboard signals to identify gaps and prioritize improvements.
• Refine prompt libraries, enablement materials, and agent configurations.
• Detect and correct agent drift and optimize ROI-focused deployment.
• Establish durable standard work and cadences across teams.
• Facilitate improvement events and retrospectives with a learning mindset.
• Capture reusable patterns and playbooks for scalable improvements.
• Transfer optimization discipline to client teams for sustainability.
• Recommend discontinuation of low-value workflows and assets to free capacity.

Skills

Kaizen

Lean methodology

Facilitation

Stakeholder management

Problem solving

Data interpretation

Operational excellence

Cross-functional collaboration

Education

Bachelor's Degree in Computer Science

Master's Degree in Computer Science

Tools

Copilot Dashboard

Viva Insights

AI/automation tooling

Job description

Overview

The Frontier Transformation Framework helps our customers become Frontier Firms: organizations where AI is part of the operating system the business runs on. The difference between a transformation and a one-off deployment is what happens after go-live. Without a deliberate improvement and optimization discipline, returns erode: adoption plateaus, agents drift, prompt libraries go stale, and high-value agents are starved while low-value ones persist. Intelligent Optimization is the operating discipline that makes AI value compound over time rather than dissipate. The Frontier Transformation team is how the Microsoft Frontier Company, the organization this role sits within, delivers this: a small, senior human-agent team in which each member carries one of the Framework's eight capabilities into the customer, directs a set of digital co-workers to deliver at a scale headcount alone could not, and is designed to fade into a customer counterpart who can carry the work forward.

We are seeking a Frontier Intelligent Optimization SME to make AI value compound across strategic customer engagements. In this role, you will establish and run the Intelligent Optimization Framework as a permanent operating rhythm, grounded in kaizen and strong facilitation, that redesigns and reruns workflows to outcomes. You will solve the last-mile problem, embedding what gets built into how work actually gets done through standard work, clear ownership, and an execution cadence that makes new ways of working stick, working directly with business owners, operators, champions, and the Value, Skilling, Change, and engineering leads.

This is a role for people who are energized by making change hold rather than launching it, who can read measurement signals and turn them into the next round of improvement, and who believe a program that ships once and leaves is just a release, not a transformation. You are designed to fade into a customer counterpart who owns the improvement rhythm after the engagement ends. If you are excited by turning AI deployments into value that compounds cycle after cycle, this role is for you.

Responsibilities

Core Responsibilities

• Establish and run the Intelligent Optimization Framework as a permanent, always-on operating rhythm rather than a one-off activity, grounded in kaizen and strong facilitation.
• Redesign and rerun workflows to outcomes, running structured improvement cycles in which each measurement cycle feeds and improves the next.
• Solve the last-mile problem by embedding new ways of working into standard work, clear ownership, and a disciplined execution cadence.
• Read the Copilot Dashboard and other measurement signals to find where usage is shallow, which roles are stuck, and where behavior change is or is not landing, and convert those signals into prioritized improvements.
• Continuously refine prompt libraries, enablement materials, and agent configurations based on usage data and Work IQ behavior signals.
• Detect and correct agent drift, retire or rework low-value agents, and direct further investment toward high-ROI agents.
• Establish standard work, ownership, and review cadences that make improvements durable and repeatable across teams.
• Facilitate improvement events and retrospectives that treat friction and feedback as inputs to the next cycle rather than one-off fixes.
• Capture reusable improvement patterns and playbooks that raise the quality and speed of every subsequent cycle.
• Transfer theoptimization discipline, cadences, and tooling to the customer's own people so the rhythm is sustained after the engagement fades.
• Recommend and drive the discontinuation of workflows, agents, and enablement assets that are not returning value (including work the engagement itself originally built) to ensure capacity flows to the most important value.

Success in this role looks like

• AI value compounds cycle after cycle rather than plateauing after initial deployment.
• Adoption deepens, agents stay tuned and current, and prompt libraries and enablement stay fresh.
• New ways of working stick because they are embedded in standard work, ownership, and an execution cadence.
• Investment flows to high-ROI agents while low-value ones are reworked or retired.
• The customer runs theintelligent optimization rhythm independently after the engagement fades.
• Low value work is deprioritized and stopped. Subtraction is accepted by the customer as a normal part of the improvement rhythm.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)OR equivalent experience.
• Proven track record running continuous improvement or operational excellence programs that delivered sustained, measurable results.
• Hands-on experience with kaizen, Lean, or comparable improvement methodologies and facilitation of improvement events.
• Experience establishing standard work, ownership models, and execution cadences that make change durable.
• Experience with quality assurance or evaluation practices for production systems.
• Ability to read operational and adoption metrics and translate them into prioritized improvements.
• Strong facilitation and stakeholder-management skills across business and technical teams.
• Ability to work directly with operators and business owners to embed new ways of working into daily operations.
• Strong problem-solving skills in ambiguous, fast-moving environments.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience.
• Lean, Six Sigma (Green/Black Belt), or equivalent continuous improvement certification.
• Experience improving AI or automation solutions in production, including managing model, prompt, or agent performance over time.
• Familiarity with Microsoft Copilot adoption and the Copilot Dashboard in Viva Insights, and with using usage signals to drive improvement.
• Understanding of agent operations, including drift detection, evaluation, and lifecycle management.
• Experience linking improvement work to value and P&L outcomes.
• Industry depth in one or more sectors such as Financial Services, Healthcare, Manufacturing, Energy, or Government.
• Experience transferring a continuous improvement capability into a client's own organization.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.