Insurance Transformation Director: Strategy & Change

Manulife (Singapore) Pte Ltd; Singapore; Hybrid; SGD 250,000 - 400,000; Full time

Job summary

Manulife is seeking a dynamic Corporate Transformation Director/Lead to drive strategic initiatives across insurance distribution, operations, underwriting, claims and customer experience. The role reports to the Chief Transformation Officer and acts as a trusted advisor and change agent in a fast-evolving environment.

Reporting to the Chief Transformation Officer, you will partner with senior leaders to translate strategy into roadmaps, lead cross-functional programs and deliver measurable ROI

Qualifications

• Deep understanding of insurance business models, distribution, operations, and regulatory environments.
• Experience across multiple functions such as underwriting, claims, distribution, and customer service.
• Proven track record in leading large-scale transformation programs, with hands-on experience managing complex programs.
• Strong background in process re-engineering, digital enablement, and operational improvement, with view on emerging trends in insurance.
• Strong problem-solving skills with the ability to translate strategy into execution.
• Data-driven decision-making and performance measurement.
• Exceptional communication and influencing skills.
• Ability to lead through ambiguity and drive cultural change.
• Expertise in managing complex, multi-stakeholder programs.
• Proficiency in project management tools and methodologies (Agile, Lean Six Sigma, etc.).

Responsibilities

• Partner with senior leaders to define and translate enterprise strategy into actionable roadmaps and initiatives.
• Lead cross-functional programs that drive measurable business outcomes, including operational efficiency, customer-centricity, and innovation.
• Provide subject matter expertise, including industry best practices and thought leadership to drive transformation initiatives across the business
• Work with PICs in researching key trends and conducting ongoing market & business analysis to support decision-making & identify growth initiatives.

Skills

Insurance knowledge

Strategy execution

Change management

Stakeholder management

Leadership

Education

Bachelor’s or Master’s degree (MBA preferred)

Tools

PMO governance

PMP/MoP/Agile

Job description

Manulife is seeking a dynamic Corporate Transformation Director/Lead to drive strategic initiatives across insurance distribution, operations, underwriting, claims and customer experience. The role reports to the Chief Transformation Officer and acts as a trusted advisor and change agent in a fast-evolving environment.

Reporting to the Chief Transformation Officer, you will partner with senior leaders to translate strategy into roadmaps, lead cross-functional programs and deliver measurable ROI