Installation Technician Supervisor

MYLIFESTYLE INTERIOR PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

MYLIFESTYLE INTERIOR PTE. LTD. in Singapore seeks an experienced installation technician to lead on-site installations of home appliances and water filtration systems, ensuring compliance with manufacturer specs, safety rules, and company standards.

You will diagnose issues, supervise junior installers, coordinate with sales and service teams, conduct tests after installation, and communicate clearly with customers about procedures and maintenance.

Qualifications

• 3–5 years of appliance installation and related technical experience.
• Proven experience installing and servicing home appliances, especially water filtration systems.
• Strong knowledge of plumbing connections and electrical requirements.
• Able to troubleshoot complex installation issues independently.
• Experience leading or supervising a team of installers is a plus.
• Excellent customer service and communication skills.
• Valid Class 3 driving licence with clean record.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Conduct on-site assessments to evaluate installation requirements and spaces.
• Lead and perform installation of home appliances and water filtration systems.
• Ensure installations meet safety, quality and workmanship standards.
• Diagnose and resolve complex installation issues independently.
• Guide and supervise junior installers to maintain quality.
• Perform post-installation testing and quality checks.
• Explain procedures to customers and provide maintenance guidance.

Skills

Installation expertise

Troubleshooting

Team leadership

Customer service

Time management

Tools

Plumbing tools

Electrical work tools

Job description

Responsibilities

• Conduct on-site assessments to evaluate installation requirements, including plumbing connections, electrical points, water supply, and available space, to determine the most suitable installation arrangements.
• Lead and perform installation of home appliances and water filtration systems in accordance with manufacturer specifications, safety regulations, and company standards.
• Ensure all installations are completed efficiently, accurately, and to a high standard of workmanship.
• Diagnose, troubleshoot, and resolve complex installation issues, technical faults, and system malfunctions independently.
• Guide, supervise, and provide technical support to junior installers to ensure consistent installation quality and productivity.
• Conduct quality checks and testing after installation to ensure all systems are functioning properly and safely.
• Communicate professionally with customers, explain installation procedures, provide product demonstrations, and advise on proper usage and maintenance.
• Handle customer feedback, technical enquiries, and installation-related complaints professionally and promptly.
• Coordinate with the Sales, Customer Service, and Operations teams to arrange installation schedules and ensure smooth daily operations.
• Monitor installation progress and ensure all assigned jobs are completed within the stipulated timelines.
• Maintain accurate installation records, including job reports, parts used, labour hours, service issues, and customer details.
• Monitor the usage and condition of installation tools, equipment, and spare parts, ensuring proper maintenance and inventory control.
• Identify opportunities to improve installation procedures, operational efficiency, and service quality.
• Ensure compliance with workplace safety requirements and company operating procedures.
• Prepare and submit monthly installation reports accurately and on time.
• Perform other duties and responsibilities as assigned by the supervisor or management.

Requirements

• Minimum 3-5 years of relevant experience in appliance installation, plumbing, electrical work, or related technical fields.
• Proven experience in installing and servicing home appliances, particularly water filtration systems.
• Strong technical knowledge of plumbing connections, electrical requirements, and installation procedures.
• Ability to independently troubleshoot and resolve complex technical and installation issues.
• Prior experience leading, guiding, or supervising a team of installers will be an added advantage.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent customer service and communication skills, with the ability to handle customers professionally.
• Able to work independently with minimal supervision and collaborate effectively with other departments.
• Good time management skills and ability to manage multiple installation assignments.
• Valid Class 3 driving licence with a good driving record.
• Willingness to work flexible hours, including evenings, weekends, and public holidays when required.
• Responsible, proactive, hands-on, and committed to delivering high-quality workmanship and customer satisfaction.