Inside Sales & Customer Support (Chemicals)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 39,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Officer/Inside Sales for Chemical Products in Singapore. The role covers handling customer inquiries, generating quotations, processing orders, coordinating with Supply Chain and Logistics to ensure timely deliveries and accurate invoicing.

You will build strong customer relationships, maintain price lists, assist with invoices and payments, and ensure AQMS and EMS compliance across aerospace and polymer segments.

Qualifications

• Diploma-level education or equivalent.
• SAP Business One (SAP B1) experience preferred.
• Experience in Chemical / Manufacturing / Distributing Industry is required.

Responsibilities

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyse customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission.
• Assist the Finance Department in following up on customer payments.
• Support ad-hoc tasks such as generating necessary sales reports.
• Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards, and guidelines are followed and maintained.

Skills

SAP B1 knowledge

Education

Diploma-level education

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Officer/Inside Sales for Chemical Products in Singapore. The role covers handling customer inquiries, generating quotations, processing orders, coordinating with Supply Chain and Logistics to ensure timely deliveries and accurate invoicing.

You will build strong customer relationships, maintain price lists, assist with invoices and payments, and ensure AQMS and EMS compliance across aerospace and polymer segments.