Infrastructure Service Operations Analyst

ITCAN PTE. LIMITED; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an experienced IT infrastructure specialist to support desktop and server environments in a regulated setting.

The role focuses on 2nd line Windows administration, endpoint troubleshooting, and incident response, with exposure to vulnerability management across enterprise platforms. Candidates should have hands-on skills in AD, SCCM, VMware, and Citrix, plus scripting with PowerShell to automate repetitive tasks and improve operational efficiency.

Qualifications

• Extensive experience in desktop and infrastructure operations.
• Experience in regulated environments.
• Strong background managing Windows environments as 2nd level support.

Skills

2nd line support

Vulnerability management

Security incident response

Endpoint configuration

PowerShell scripting

Networking fundamentals

Tools

Windows Server

AD DS & DNS/DHCP/GPO

M365/O365/Intune

SCCM

Ivanti Endpoint Management

Citrix XenApp/VDI

NetBackup

VMware vSphere/ESXi/vCenter

SAN hardware knowledge

LAN/WAN networking

Job description

REQUIREMENTS:

• Extensive experience working in a desktop and infrastructure team.
• Experience of working in a regulated environment.
• Solid background in managing MS Windows environments as 2nd level support.
• Day-to-day experience in configuring and troubleshooting endpoint clients.
• Experience in vulnerability management and security incident response on relevant platforms.

Knowledge, Technical Skills and Expertise

• Windows Server and workstation platforms.
• Microsoft Active Directory and supporting services (DNS, DHCP, GPO, DFS, etc.).
• Microsoft Certificate Services (PKI infrastructure and certificate management).
• M365, O365, Intune product suites.
• System Center Configuration Manager (SCCM).
• Ivanti endpoint management.
• PowerShell scripting (platform management and process automation).
• Citrix XenApp and VDI.
• NetBackup operations, hardware appliance management and tape libraries.
• VMware vSphere, ESX, vCenter.
• Hardware knowledge of Wintel servers and SAN.
• Good knowledge of LAN/WAN networking, switching, routing and link aggregations.