INFRASTRUCTURE & IT OPS ASSOCIATE I

Bbva Sa; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

BBVA Singapore is seeking a dedicated IT Infrastructure & Support professional to join our Singapore branch. The successful candidate will provide essential IT support and help manage our IT infrastructure in a fast-paced financial services environment.

You will work with Asia Hub and global IT teams to ensure high availability, implement system upgrades, maintain security and compliance, and train end-users as needed.

Qualifications

• 3-5 years of IT support experience, preferably in financial services.
• Proficient in networking, servers, storage, databases and cybersecurity.
• Strong problem-solving and communication skills in English; Mandarin a plus.

Responsibilities

• Provide 1st line IT support for CIB applications, systems and infrastructure.
• Respond to and resolve IT tickets and incidents promptly.
• Assist in management and maintenance of IT infrastructure (servers, networks, storage).
• Maintain accurate hardware inventory and asset tracking.
• Collaborate with Asia Hub IT and global IT teams to align with business goals.
• Participate in system upgrades and migrations.
• Ensure security and compliance with policies.
• Maintain documentation of systems and processes.

Skills

Networking

Servers

Storage

Databases

Cybersecurity

Problem-solving

Communication in English

Mandarin (plus)

Education

Background in Computer Science / Information Technology

Certifications (e.g., CompTIA A+, MC Modern Desktop Administrator, ITIL, CCNA)

Job description

Excited to grow your career?

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

About the job:

Job Summary

We are seeking a dedicated IT Infrastructure & Support professional to join our Singapore branch. The successful candidate will provide essential IT support and contribute to the management and maintenance of our IT infrastructure. This role requires strong technical skills, excellent problem-solving abilities, and effective communication to support our dynamic and fast-paced environment.

Key Responsibilities:

• Technical Support : Provide 1st line technical support for CIB applications, systems, and infrastructure, ensuring high availability and performance.
• Incident Management : Respond to and resolve IT support tickets and incidents in a timely manner, minimizing downtime and ensuring business continuity.
• Infrastructure Maintenance : Assist in the management and maintenance of IT infrastructure, including servers, networks, and storage systems.
• Hardware Inventory : Maintain accurate inventories of hardware and ensure proper tracking, deployment, and disposal.
• Collaboration : Work closely with Asia Hub (Hong Kong) IT and global IT teams, business units, and external vendors to ensure seamless integration and alignment with business goals.
• System Upgrades : Participate in the planning and execution of system upgrades and migrations.
• Security and Compliance : Ensure all systems and applications comply with corporate security policies and regulatory requirements.
• Documentation : Maintain detailed documentation of systems, processes, and procedures to support ongoing operations and future projects.
• User Training : Provide training and support to end-users to enhance their technical skills and understanding of IT systems where applicable.
• Business Continuity Management: Coordinate periodic business continuity drills and maintenance of the Business Continuity Plan.

Required Qualifications:

• Education : Background in Computer Science, Information Technology, or a related field.
• Experience : Minimum of 3-5 years of experience in IT support or a similar role, preferably within the financial services industry.
• Technical Skills : Proficiency in various IT systems, including networking, servers, storage, databases and cybersecurity.
• Problem-Solving : Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
• Communication : Excellent verbal and written communication skills in English; proficiency in Mandarin is a plus.

Preferred Qualifications:

• Certifications : Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL, Cisco Certified Network Associate) are advantageous.
• Global Experience : Experience working in a global organization with diverse teams and stakeholders.

Skills:

Information Technology (IT)