Information Technology Support Specialist

Temus; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Temus is seeking a highly motivated IT Support & Tech Specialist to join our team in Singapore. You will play a key role in supporting cloud environments and end-user devices, combining cloud administration with system management and strong communication skills.

You will troubleshoot desktops, laptops, printers and mobile devices, manage MDM via Intune, ensure security and compliance, and contribute to seamless technology adoption across the organization.

Qualifications

• 2+ years in IT/Tech Support
• Hands-on with Windows and macOS
• Strong IT operations understanding
• Experience with ticketing systems
• MDM experience especially Intune advantageous
• ISO27001 knowledge advantageous
• Cloud platforms (AWS/GCP/Azure) advantageous
• ITIL certification advantageous
• Excellent communication and interpersonal skills
• Strong documentation and attention to detail
• Teamwork and collaboration abilities
• Able to work under pressure and manage priorities
• Positive attitude and ability to stay calm
• Problem-solving mindset and eagerness to learn
• Collaborative cross-functional team player
• Self-motivated and independent
• Adaptable in fast-paced environment

Responsibilities

• Provide daily technical support to a diverse user base with clear communication to address needs.
• Troubleshoot and resolve desktop, laptop, printer, and mobile device issues ensuring timely resolution and user satisfaction.
• Use problem-solving skills and independent troubleshooting to resolve issues efficiently and minimize escalations.
• Monitor and ensure optimal IT system performance, upholding SLAs and quality standards.
• Manage patching and deployments (e.g., Microsoft Intune) ensuring endpoints are compliant and secure.
• Contribute to safeguarding networks and computers by following security protocols and best practices.
• Onboard and guide users on new software and IT equipment, promoting seamless adoption.
• Be prepared to undertake additional IT-related tasks with a proactive and adaptable approach.

Skills

Windows OS

macOS

MDM Intune

Cloud platforms

ITIL knowledge

ISO27001

Networking basics

Security awareness

Documentation

Communication

Teamwork

Independent work

Prioritization

Tools

Microsoft Intune

Job description

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. W__e aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Summary:

WeareseekingahighlymotivatedITSupport&TechSpecialisttojoinourteamandplayakeyroleinsupportingourcloudenvironmentsanduserdevices.Thispositioncombinestechnicalexpertiseincloudadministrationandsystemadministrationwithexcellentcommunicationanddocumentationskills.

JobResponsibilities:

• Providedailytechnicalsupporttoadiverseuserbase,fosteringpositiveandclearcommunicationtoeffectivelyaddresstheirneeds.
• Troubleshootandresolveissuesrelatedtodesktops,laptops,printers,andmobiledevices,ensuringtimelyresolutionandusersatisfaction.
• Utilizeexceptionalproblem-solvingskillsandindependenttroubleshootingtechniquestoresolveuserissuesefficiently,minimizingunnecessaryescalation.
• MonitorandensureoptimalperformanceofallITsystems,upholdingagreed-uponservicelevelsandqualitystandards.
• ManagepatchinghardwareandsoftwaredeploymentsuchasMicrosoftIntune,ensuringcomplianceandsecurityofendpoints.
• Activelyparticipateinsafeguardingnetworkandcomputersystemsbyadheringtosecurityprotocolsandbestpractices.
• OfferonboardingandguidancetousersonnewsoftwareandITequipment,promotingseamlesstechnologyadoptionwithintheorganization.
• BepreparedtoundertakeadditionalIT-relatedtasksasassigned,demonstratingaproactiveandadaptableapproach.

JobRequirements:

• Minimum2yearsofrelevantworkingexperienceinIT/TechSupportorrelatedroles
• Requirehands-onexperiencewithWindowsandmacOSoperatingsystems
• StrongunderstandingofIToperations(networking,systems,security,andendpointmanagement)
• Experiencewithticketingsystemsandincidentmanagement
• ExperiencewithMobileDeviceManagement(MDM)solutions,particularlyMicrosoftIntunewillbeadvantageous
• UnderstandingandpracticalexperiencewithISO27001willbeadvantageous
• FamiliaritywithcloudcomputingplatformssuchasAWS,GoogleCloudPlatform,orMicrosoftAzureisanadvantage
• ITILcertificationorequivalentITservicemanagementknowledgewillbeadvantageous
• Excellentcommunicationandinterpersonalskills
• Exceptionaldocumentationskillsandattentiontodetail
• Strongteamworkandcollaborationabilities
• Abilitytoworkeffectivelyunderpressureandmanagemultiplepriorities
• Positiveattitudeandabilitytomaintaincomposureinchallengingsituations
• Strongproblem-solvingmindsetwitheagernesstolearn
• Collaborativeteamplayerwhothrivesincross-functionalenvironments
• Self-motivatedwithabilitytoworkindependentlywhenneeded
• Adaptableandflexibleinfast-paced,dynamicworkenvironment

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/.