Information Technology Infrastructure Engineer

SISL Global; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

SISL Global in Singapore is seeking an experienced IT Infrastructure Specialist to manage and maintain the manufacturing site tech stack, including servers, networks, and security. You will support and deliver technology solutions, upgrades, and deployments while ensuring systems remain healthy and compliant with DTMS.

The role requires 3+ years in systems and network design, strong knowledge of IT/OT architectures, and hands-on experience with Cisco/Juniper/Palo Alto, Nutanix and Azure Stack,

Qualifications

• Diploma or Degree in Information Technology.
• 3+ years experience in systems and network design, deployment and troubleshooting.
• Knowledge of IT/OT architecture, networking, switching and routing (LAN/WAN/SD-WAN/VPN/Wireless/Firewalls).
• Experience with Microsoft Server, AD, DNS, DHCP, TCP/IP and VoIP.
• Experience with Cisco, Juniper, Palo Alto Panorama, Nutanix, Azure Stack and cloud tech.
• Experience in computer room operation, maintenance and monitoring.
• Familiar with structured cabling and fibre connectivity.
• Able to multitask in a fast-paced environment and collaborate with teams.
• Good communication and interpersonal skills.

Responsibilities

• Responsible for Tech infrastructure, including hardware, software and networks for manufacturing sites.
• Support and deliver Tech solutions and projects (e.g. network upgrades, server deployments).
• Monitor and maintain computer rooms, network devices, servers for optimal health.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Ensure infrastructure activities comply with DTMS processes.
• Provide tech infrastructure support across GSK sites/offices within Singapore.
• Coordinate with internal tech teams to deploy systems and initiatives effectively.

Skills

Networking design

Server administration

Troubleshooting

Analytical skills

Communication

Education

Diploma or Degree in Information Technology

Tools

Cisco

Juniper

Palo Alto Panorama

Nutanix

Azure Stack

Microsoft Server / AD / DNS / DHCP / TCP-IP

VPN / SD-WAN / Firewalls

Job description

• Responsible for Tech infrastructure, including hardware, software and networks for manufacturing sites.
• Support and deliver Tech solution and project e.g. network/wireless upgrade, server deployment etc.
• Ensure computer room, network devices, servers, all backend infrastructure are monitored and maintained in optimal health.
• Troubleshoot, diagnose and resolve hardware, software, and other network and system problems.
• Ensure Tech infrastructure projects and activities are delivered in compliance with DTMS (Digital & Tech Management System) process.
• Tech infrastructure support across GSK sites/offices within Singapore.
• Liaising with Tech teams within and above site to ensure systems, services and initiatives are deployed effectively to the site.

Qualifications / Requirements:

• Diploma or Degree in Information Technology.
• Minimum 3 years experience in systems and network design, setup, maintenance and troubleshooting.
• Good working knowledge of IT / OT architecture, networking, switching and routing (LAN, WAN, SD-WAN, VPN, Wireless and Firewalls).
• Good working knowledge of Microsoft Server, AD, DNS, DHCP, TCP/IP and VoIP.
• Experience in Cisco, Juniper, Palo Alto Panaroma, Nutanix, Azure Stack and Cloud technology.
• Experience in computer room operation, maintenance and monitoring.
• Familiar with network structured cabling and fibre optic connectivity.
• Able to multi-tasks and work in a fast-paced environment in response to ad-hoc demand or incident.
• Good team player in collaboration with various support team in troubleshooting complex network issue.
• Good analytical skill in resolving complex network, hardware and software issue.
• Good communication skills (technical writing and verbal communication/presentation).
• Excellent interpersonal and effective communication skill with users from different hierarchical levels and functional areas.
• Able to work independently, resourceful, willing to learn new skills, with good initiatives.
• Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.
• Preferably have knowledge and understanding of ITMS and GMP pharmaceutical production.
• Any industry certification on network, cybersecurity or cloud e.g. CCNA, CISSP will be added advantage.